Business Analyst - Strategy and Operations
Job Summary
Job Description
Level AI is a Series C startup founded in 2019 and headquartered in Mountain View, California, revolutionizing customer engagement by transforming contact centers into strategic assets. Their AI-native platform utilizes Large Language Models to extract deep insights from customer interactions, empowering organizations to enhance customer experience and drive growth. As a critical team member, you will work with cutting-edge technologies and shape the future of AI-driven enterprise applications, collaborating with experienced professionals from top technology companies. You will have opportunities for fun, learning, and growth.
Must have:
- Assist in business strategy and plan development.
- Conduct market research and competitive analysis.
- Support new business strategy identification.
- Manage complex strategic and operational initiatives.
- Assist in project management for timely delivery.
- Oversee research and analysis to demonstrate ROI.
- Influence management with compelling analyses.
- Collaborate with teams to align initiatives.
- 2+ years in business strategy (SaaS preferred).
- MBA or relevant bachelor's from top colleges.
- Hands-on data analysis experience.
- Professional experience in business strategy, product strategy, or analytics.
- Bias towards action and solutions orientation.
- Excellent communication and interpersonal skills.
7 skills required
Job Details
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.
Roles and Responsibilities :
- Assist in the development and implementation of business strategies and plans.
- Conduct market research and competitive analysis to inform strategic decisions.
- Support important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies).
- Manages complex strategic, organizational, and operational initiatives.
- Assist in the management of projects to ensure timely delivery within scope and budget.
- Oversees significant research and analysis efforts to demonstrate value delivery and ROI.
- Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives.
- Collaborate with internal teams and stakeholders to align strategic initiatives with business objectives.
Requirements :
- 2+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred).
- MBA or relevant bachelors from top tier-I/II colleges.
- Hands on experience with data analysis
- Must have professional experience in business strategy, product strategy and management or product analytical role.
- Have an extreme bias towards action.
- Solutions orientated within a high-energy and fast-paced work environment.
- Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.
- Possess excellent written, verbal and interpersonal communication skills.
To learn more visit : https://thelevel.ai/
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
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