Zones

Data Analyst

Lead - Client Success Manager

IT Helpdesk Specialist

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Client Success Manager – 1

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The Data Analyst will lead data analysis and reporting for homelessness and homelessness prevention programs in Boston. This role involves conducting population-level analyses using the City’s Homelessness Management Information System (HMIS) to gain insights into homelessness. The analyst will design, build, and maintain analytical dashboards for managing, overseeing, and evaluating City-funded initiatives, and enhance existing tools for eviction monitoring and prevention efforts.

Integration Technician

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Overview:</h3>When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview:</h3>Term: 8 monthsHours: 35 hours weeklyIn this role you will leads data analysis and reporting for homelessness and homelessness prevention programs and initiatives. Conducts population-level analyses using the City’s Homelessness Management Information System (HMIS) to build knowledge on homelessness in Boston. Designs, builds and maintains analytical dashboards that assist in the management, oversight, and evaluation of City-funded homelessness initiatives. Maintains and enhances existing analytical tools related to eviction monitoring and prevention efforts.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do as the Data Analyst:</h3>The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop stand-alone reports, dashboards, presentations, and written summaries to deliver actionable insights to internal and external stakeholders.</li><li class="leading-relaxed">Responds to ad-hoc data and informational requests from City leadership, members of the media, and other key internal and external stakeholders.</li><li class="leading-relaxed">Serves as a member on formal and informal working groups pertaining to data quality, HMIS, performance monitoring, and other relevant topics.</li><li class="leading-relaxed">Collaborate with outside organizations in data analysis activities that result from integrated data sharing agreements or shared research goals</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you will bring to the team:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in public policy, economics, statistics, urban planning, social work, computer science, or a related field. A master’s degree is preferred but not required. Relevant certifications may be substituted for formal education.</li><li class="leading-relaxed">At least two (2) years of professional experience in data analysis, research, program evaluation, or related work. A master’s degree may be substituted for one year of required experience.</li><li class="leading-relaxed">Demonstrated experience working with large datasets, including cleaning, transforming, analyzing, and summarizing data.</li><li class="leading-relaxed">Familiarity with SQL, with the ability to write queries to extract, filtering, joining, and summarizing data from relational databases.</li><li class="leading-relaxed">Experience developing reports, dashboards, or data visualizations using tools such as Apache Superset, Power BI, Tableau, R Shiny, or similar platforms.</li><li class="leading-relaxed">Experience in using programming languages such as R, Python, or Stata is preferred but not required.</li><li class="leading-relaxed">Strong written and verbal communication skills, with the ability to translate complex data into clear, actionable insights for non-technical audiences.</li><li class="leading-relaxed">Ability to manage multiple projects and deadlines, work independently, and collaborate effectively with internal and external stakeholders.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Zones offers a comprehensive Benefits package</h3>While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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ansira

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

Sr Specialist

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Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

Partner Support Associate

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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