Technical Account Manager

Research Editor

Lead Product Manager – Financial Services, New York (Contract)

UX Product Designer, New York (Contractor)

Creative Strategy & Product Design Lead – Lab49 (New York)

Technical Consultant - Openlink

Trading Systems Engineer

Implementation Engineer

QA Automation Junior Engineer, Moldova, (Cedacri International)

This is a key role for ION Markets, where the Technical Account Manager serves as the primary customer contact for service delivery and overall service engagement. The successful candidate will join the Fixed Income Technical Account Managers team in Jersey City, NJ. Responsibilities include owning the customer's service experience, understanding their business flows, managing production services, analyzing requirements, overseeing project deliveries, and handling critical incidents. The role requires strong relationship management and communication skills across various internal and external teams.

FIX Connectivity Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Role:</h3><p class="my-4 text-gray-700 leading-relaxed">This is a key role in how the service is delivered and perceived by ION Markets customers, with the Technical Account Manager acting as the customer's primary point of contact for the delivery of the service and taking responsibility for ION's service engagement with them. The successful candidate will work within the ION Markets Fixed Income division, joining the Fixed Income Technical Account Managers team, based in Jersey City, NJ.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Through a positive constructive and consultative approach, the Technical Account Manager must work closely with teams across ION Markets to provide customers with a great experience of ION's service. The Technical Account Manager is backed up by Implementation, Development, Product and Support teams, and is responsible for:</li><li class="leading-relaxed">Ownership and presentation of the overall ION Markets service delivered to the customer and their perception of it, including the delivery of upgrades, maintenance, new services, migrations, change requests and day to day operations.</li><li class="leading-relaxed">Maintaining a solid understanding of the customer's business, their ION Markets business flows, the markets and data setup, using this knowledge to provide business and functional expertise to the customer so they maximize the benefit from ION Markets services.</li><li class="leading-relaxed">Relationship management with the customer's business, technology, support operations and compliance.</li><li class="leading-relaxed">Management and ownership of the production service to ensure it is delivered to the customer in line with the contract, service definition and where applicable SLAs. Ensure production issues are resolved in line with clients’ priorities, assisting ION Markets teams through the provision of strong business domain expertise to assist in resolution.</li><li class="leading-relaxed">Analysis and documentation of customer requirements to ensure such requirements are clearly understood, together with how the service supports the requirement. Where enhancements are raised then agreement with the Product Management team(s) to determine if/how they will be progressed, or the Service changed.</li><li class="leading-relaxed">Management of the delivery of standard or BAU setup changes to hosted clients. Supervision of projects with clients, including the larger or non-standard changes for hosted clients, to assist the Project Management function with defining remediation plans and communicating with the client in presence of complex issues.</li><li class="leading-relaxed">Management & communication of critical production incidents. Whilst support will manage critical incidents through to service restoration, the Technical Account Manager should expect to assist using their business domain expertise and customer relationship. The Technical Account Manager should expect to take the lead with communicating any postmortem activities, explanation and write up.</li><li class="leading-relaxed">Manage multiple customers and deliveries at any one time, working constructively with relevant teams to ensure smooth delivery and compliance with the scope of work as per the contract, and drive priorities.</li><li class="leading-relaxed">Help drive customer change working with the customer and the product teams to plan and prioritize. Ensure effective, consistent and structured communication with customers, including ensuring meetings are documented and actions circulated in line with standards and stored centrally.</li><li class="leading-relaxed">Ensure all customer documentation and internal dashboards / workstreams / trackers are maintained to a high consistent standard in a timely manner for management review.</li><li class="leading-relaxed">Maintenance and regular review of the customer roadmap and needs, communicating customer direction and service utilization internally to the relevant teams.</li><li class="leading-relaxed">Provide expertise in the ION Fixed Income products to clients to help driving the adoption of the ION solutions in line with the clients’ business needs.</li><li class="leading-relaxed">Develop and maintain strong relationships with other teams including Support, Implementation, Product Management, and Sales</li><li class="leading-relaxed">Positively represent ION Markets Technical Account Management to other ION teams and customers</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Skills, Qualifications, and Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong communication skills across all organizational levels within both ION Markets and customer organizations</li><li class="leading-relaxed">Excellent interpersonal skills, with the ability to develop and maintain strong relationships with customers across multiple disciplines.</li><li class="leading-relaxed">Extensive business knowledge in fixed income trading with first-hand experience at either financial institutes or technology companies working within the financial markets space.</li><li class="leading-relaxed">Experience of delivering financial software services to customers and able to demonstrate a consistently high rate of customer satisfaction.</li><li class="leading-relaxed">Strong analysis skills, ideally demonstrating an analysis background with the ability to create clear, tangible requirements when analyzing complex tasks.</li><li class="leading-relaxed">Evidence of (or quickly develop a) good technical understanding of ION Markets applications and architecture, with the ability to confidently explain technical concepts to non-technical staff.</li><li class="leading-relaxed">The ability to recognize when to get involved with customer service issues to either provide support / guidance or take control, and authoritatively manage difficult situations to their conclusion.</li><li class="leading-relaxed">Experience in managing business critical production services for customers. The ability to manage and communicate a delivery plan and manage delivery negotiations effectively balancing ION's and the customer's objectives.</li><li class="leading-relaxed">The ability to manage and deliver to multiple customers simultaneously often with demanding timescales.</li><li class="leading-relaxed">Experience of successfully working with challenging customers and with complex business scenarios, demonstrating their own contribution to improve customer perception of the service and customer satisfaction.</li><li class="leading-relaxed">The ability to remain calm under pressure particularly when faced with difficult situations, showing a flexible approach and an ability to confidently find a way through such situations.</li><li class="leading-relaxed">Strong commercial skills with the ability to identify when requests are outside the service, ensuring chargeable work is accurately managed and reported to Finance.</li><li class="leading-relaxed">Strong ownership of their brief, escalating where appropriate whilst still retaining responsibility for resolving issues and delivering the service. A results-oriented approach to service provision.</li><li class="leading-relaxed">A positive approach to change; can identify improvements to advance the customer delivery service.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About us</h3><p class="my-4 text-gray-700 leading-relaxed">We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.</li><li class="leading-relaxed">Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.</li></ul><p class="my-4 text-gray-700 leading-relaxed">ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.</p><p class="my-4 text-gray-700 leading-relaxed">Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.</p><p class="my-4 text-gray-700 leading-relaxed">ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.</p><p class="my-4 text-gray-700 leading-relaxed">ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.</p>

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

<p>Let's assess your OOPs skills! 📋</p><p>- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills<br>- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete:<strong> </strong>7 to 10 minutes</p>

<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

Bluevine India

Sr. ML Engineer (Python developer)

Resolver

Account Executive

playa games

Senior Content Creator Manager

Pixel zoo studios

Lighting Artist

metacore

Product Lead, LiveOps

Customer Support Analyst III

Senior Software Engineer

Nice

Senior Product Manager

Bluevine is transforming small business banking with innovative solutions. This role involves shaping and owning the ecosystem for core data products, collaborating closely with Data teams to influence data consumption and integration. The Senior ML Engineer will play an integral part in designing new ML solutions, finding innovative approaches for real-time analytics, and building complex data pipelines. The position focuses on developing data-centric infrastructure tools to enhance data analytics and research, both in real-time and offline, utilizing modern Big Data technologies.

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence. As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success.

Analyst/ Sr. Analyst, Credit Strategy

Senior Payments Operations Analyst

Lead Data Scientist (Marketing)

Senior Manager, Credit and Risk Operations COE

Account Risk Operations Analyst II

Manager, Customer Success

Senior Data Scientist

<p class="my-4 text-gray-700 leading-relaxed">In this role, you will shape and own the ecosystem that productizes our core data products - you will work closely with our Data teams and influence how data is consumed and integrated throughout the organization, take an integral part on the designing of new ML solutions, find innovative solutions for real-time analytics, and build complex data pipelines.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support Bluevine’s business and research Data teams by designing and developing data-centric infrastructure tools to facilitate and enhance Data Analytics and Research, both in real-time and offline.</li><li class="leading-relaxed">Help design and implement next-generation ML workloads, focusing on modern, efficient Big Data technologies.</li><li class="leading-relaxed">Use pipeline orchestration tools such as AirFlow, ML platforms such as SageMaker, and data frameworks to design and develop first-in-class solutions for the financial sector.</li><li class="leading-relaxed">Design and develop end-to-end data pipelines, from data collection, through data validation and transformation, to making the data available to processes and stakeholders.</li><li class="leading-relaxed">Work closely with Bluevine’s Data Science, Data Engineering and Data Analytics teams.</li><li class="leading-relaxed">Work closely with Bluevine’s other R&D teams to help incorporate industry best practices, define and enforce data governance procedures, and monitor system performance</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Look For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor or Master in Computer Science or related field</li><li class="leading-relaxed">5+ years of full-time work experience (not including internships, study, personal/school projects) as a Backend engineer/ML Infra engineer in a fast-paced, data-centric environment.</li><li class="leading-relaxed">5+ years of hands-on Python programming experience (not including internships, study, personal/school projects).</li><li class="leading-relaxed">Experience with AWS ecosystem and container technology (e.g. Docker, K8S)</li><li class="leading-relaxed">Exceptional communication skills, ability to collaborate smoothly with and convey complex ideas in a clear way to people of different backgrounds.</li><li class="leading-relaxed">Be a quick learner, adaptable and have the ability to work independently or as part of a team in a fast-paced environment</li><li class="leading-relaxed">Ability to quickly and independently learn new technologies, frameworks, and algorithms.</li><li class="leading-relaxed">Proactive, result-driven and multi-tasker; creative but committed to meeting deadlines.</li><li class="leading-relaxed">Very good English, written and verbal.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus points if you also have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with AWS SageMaker</li><li class="leading-relaxed">Experience with databases such as PostgreSQL Redshift, Neptune</li><li class="leading-relaxed">Experience with monitoring tools like Grafana, Sentry, Opensearch</li><li class="leading-relaxed">Experience working Python ML libraries (e.g. Pandas, Numpy, Scikit Learn)</li><li class="leading-relaxed">Experience working with Airflow</li><li class="leading-relaxed">Experience in working with Jenkins based CI/CD</li><li class="leading-relaxed">Experience with streaming and real time analytics systems</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits & Perks</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent group health coverage and life insurance</li><li class="leading-relaxed">Stock options</li><li class="leading-relaxed">Hybrid work model</li><li class="leading-relaxed">Meal allowance</li><li class="leading-relaxed">Transportation assistance (terms and conditions apply)</li><li class="leading-relaxed">Generous paid time off plan, Holidays</li><li class="leading-relaxed">Company-sponsored mental health benefits</li><li class="leading-relaxed">Financial advisory services for both short- and long-term goals</li><li class="leading-relaxed">Learning and development opportunities to support career growth</li><li class="leading-relaxed">Community-based volunteering opportunities</li></ul>

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.