Velotio Technologies is a leading product engineering and digital solutions company working with innovative startups and enterprises across the globe. We specialize in Full-Stack development, Web & Mobile App Development, Cloud & DevOps, Data Engineering, AI/ML, UI/UX, and Quality Assurance.Since our inception in 2016, we have worked with over 110 global customers including NASDAQ-listed enterprises, unicorn startups, YCombinator and Sequoia funded companies, and cutting-edge product companies.

velotio technologies 

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Velotio Technologies is seeking motivated L1 Support Engineers to provide 24x7 monitoring and first-line support for clients' cloud-native infrastructure, including OpenShift, Kubernetes, ArgoCD, and VMs. The role involves proactive monitoring, incident response, initial triage, log collection, basic troubleshooting, and escalation of issues. Engineers will utilize ITSM tools, collaborate with client engineers and internal SMEs, and operate within a rotational shift model to ensure continuous coverage and minimize downtime for critical systems.

Description-----------Velotio Technologies is a product engineering company working with innovative startups and enterprises. We are a certified <a href="https://www.greatplacetowork.in/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Great Place to Work®</a> and recognized as one of the best companies to work for in India. We have provided full-stack product development for 110+ startups across the globe building products in the cloud-native, data engineering, B2B SaaS, IoT & Machine Learning space. Our team of 450+ elite software engineers solves hard technical problems while transforming customer ideas into successful products.We are looking for motivated L1 Support Engineers to provide 24x7 monitoring and first-line support for our clients cloud-native infrastructure. The environment includes OpenShift, Kubernetes, ArgoCD (Helm-based deployments), and VMs running within OpenShift. The engineers will be the first point of contact for incidents, service requests, and alerts, ensuring timely triage, resolution (where possible), and escalation.Requirements------------Key Responsibilities1. Monitoring & Incident Response2. Proactively monitor clusters, workloads, and services using available tools and dashboards.3. Acknowledge and respond to alerts, tickets, or user-reported issues in a timely manner.4. Perform initial triage, log collection, and basic troubleshooting.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Kubernetes & OpenShift</li><li class="leading-relaxed">Understand basic kubectl/oc commands to check pod, node, and deployment health.</li><li class="leading-relaxed">Verify and troubleshoot Helm chart deployments via ArgoCD (e.g., failed syncs, pod restarts, misconfigurations).</li><li class="leading-relaxed">Assist in monitoring VMs running within OpenShift and escalate infrastructure-level issues.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">ITSM & Communication</li><li class="leading-relaxed">Work with ITSM tools (ServiceNow, Jira, or similar) for incident, change, and problem management.</li><li class="leading-relaxed">Follow escalation matrix for unresolved issues (to L2/L3/SME teams).</li><li class="leading-relaxed">Provide clear, concise communication to stakeholders and update tickets with accurate details.</li><li class="leading-relaxed">Shift & Collaboration</li><li class="leading-relaxed">Operate in a 24x7 rotational shift model ensuring continuous coverage.</li><li class="leading-relaxed">Collaborate closely with client engineers and internal SMEs to minimize downtime.</li><li class="leading-relaxed">Document common fixes and known issues in runbooks/knowledge base.</li></ul>Required Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-5 years of experience in support, system administration, or DevOps environments.</li><li class="leading-relaxed">Basic working knowledge of Kubernetes and OpenShift (pod lifecycle, deployments, namespaces).</li><li class="leading-relaxed">Familiarity with ArgoCD and Helm (understanding sync errors, chart values).</li><li class="leading-relaxed">Hands-on with Linux shell for troubleshooting.</li><li class="leading-relaxed">Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.) and ticketing processes.</li><li class="leading-relaxed">Good communication skills (written and verbal) and ability to interact with global teams.</li><li class="leading-relaxed">Strong analytical skills and eagerness to learn.</li></ul>Nice to Have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of monitoring/observability tools (Grafana, Prometheus, Datadog etc.)</li><li class="leading-relaxed">Experience documenting SOPs, triage steps, or runbooks.</li></ul>What We Offer<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunity to work on cutting-edge Kubernetes/OpenShift environments.</li><li class="leading-relaxed">Structured training and mentoring from senior DevOps/Platform teams.</li><li class="leading-relaxed">Growth opportunities into L2/L3 support, SRE, or DevOps engineering.</li><li class="leading-relaxed">24x7 support team model with proper shift scheduling and work-life balance.</li></ul>Benefits--------<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Culture:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We have an autonomous and empowered work culture encouraging individuals to take ownership and grow quickly</li><li class="leading-relaxed">Flat hierarchy with fast decision making and a startup-oriented “get things done” culture</li><li class="leading-relaxed">A strong, fun & positive environment with regular celebrations of our success. We pride ourselves in creating an inclusive, diverse & authentic environment</li></ul>At Velotio, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation

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