At Trackman, we believe in diversity and the importance of personal growth. At Trackman, we believe diverse backgrounds and perspectives spark innovation. That’s why we try to hire people based on those values. That's also why our organization represents people from many different continents, making Trackman a truly global company in a local environment. We also believe that's why we become leaders in every industry we enter.

Trackman

HR Operations Student Assistant – Make It All Happen

Talent Acquisition Specialist

Sales Representative - South Florida

IT System administrator

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Trackman is seeking a proactive and organized Student Assistant to join their HR team, focusing on administrative tasks crucial for smooth onboarding, offboarding, and recruitment. This role involves acting as a key link between HR, IT, and Finance, managing surveys, scheduling interviews, maintaining the ATS, and handling various administrative duties across the employee lifecycle. The ideal candidate thrives on structure, attention to detail, and takes ownership of recurring processes to ensure efficiency and accuracy in the candidate and employee journey.

Customer Service Agent

<p class="my-4 text-gray-700 leading-relaxed">Are you organized, proactive, and eager to take ownership of administrative HR tasks that make a real difference? At Trackman, we’re looking for a Student Assistant to join our HR team with a focus on the behind-the-scenes magic that keeps onboarding, offboarding, and recruitment running smoothly.</p><p class="my-4 text-gray-700 leading-relaxed">If you love structure, can find answers without always being told what to do, and thrive in a role where details matter – this is for you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><p class="my-4 text-gray-700 leading-relaxed">You’ll be joining a growing HR team in a company that’s revolutionizing sports technology, working with the biggest names in golf and beyond. In this role, you’ll support both Employee Experience and Talent Acquisition with administrative tasks that are critical to the candidate and employee journey. Your contributions will help ensure that processes are efficient, accurate, and people-focused.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your main responsibilities will include:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Acting as a key link between HR, IT, and Finance during onboarding and offboarding</li><li class="leading-relaxed">Sending out onboarding and exit surveys and tracking responses</li><li class="leading-relaxed">Scheduling interviews and uploading candidate assessments</li><li class="leading-relaxed">Maintaining a clean and organized pipeline in our ATS (Recruitee Talent)</li><li class="leading-relaxed">Handling various administrative tasks across the employee lifecycle</li><li class="leading-relaxed">Owning recurring processes and ensuring they are completed reliably and on time</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job requirements</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are a bachelor’s or master’s student, ideally with at least one year left of your studies</li><li class="leading-relaxed">You thrive with administrative tasks and enjoy creating structure and clarity</li><li class="leading-relaxed">You are independent and resourceful</li><li class="leading-relaxed">You are fluent in English (written and spoken)</li><li class="leading-relaxed">You have strong attention to detail and take pride in delivering high-quality work</li><li class="leading-relaxed">You enjoy working behind the scenes and understand the importance of the “small things” in HR</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><p class="my-4 text-gray-700 leading-relaxed">You’ll join a friendly and collaborative HR team where we value ownership, humor, and helping each other succeed. While your role is primarily administrative, it carries real responsibility and the chance to make a daily impact. You’ll be working closely with both our HR Coordinator and Talent Acquisition Specialist – and you'll have room to grow as you gain more experience.</p><p class="my-4 text-gray-700 leading-relaxed">We expect you to work approx. 15 hours per week – typically two full days – and we’re flexible around your studies and exam periods.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Office</h2><p class="my-4 text-gray-700 leading-relaxed">We have just moved to our state-of-art HQ in Hørsholm, located at DTU Science Park. We take great pride in the building we designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation.</p><p class="my-4 text-gray-700 leading-relaxed">The cherry on top is our canteen: with an indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Join the home of a powerful sports brand and a one-of-a-kind technology</h2><p class="my-4 text-gray-700 leading-relaxed">Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work.</p><p class="my-4 text-gray-700 leading-relaxed">Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.</p><p class="my-4 text-gray-700 leading-relaxed">We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul and Tokyo. We employ over 800 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Where innovation happens</h2><p class="my-4 text-gray-700 leading-relaxed">At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Share our Passion!</h2><p class="my-4 text-gray-700 leading-relaxed">Applications are continuously assessed, so please send your application as soon as possible.</p>

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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<p class="my-4 text-gray-700 leading-relaxed">The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.</p><p class="my-4 text-gray-700 leading-relaxed">Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Requirements</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Desired Experience</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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