Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide

Copy of Staff Cloud Engineer

Director of Risk and Compliance, India

Senior Partnerships Associate - Cards

Analyst Product-3 (Financial Crime Prevention )

Director of Engineering

Director of Growth

Lead Machine Learning Engineer (MLOps)

Director of Finance - UK

Lead Product Manager

Tide is building a business management platform for small businesses, offering business accounts and administrative solutions. With over 1 million users across the UK, India, and Germany, Tide is rapidly expanding. The Cloud Engineering team manages AWS, Azure, and GCP infrastructure. This Staff Cloud Engineer role in Hyderabad involves designing, building, and maintaining cloud solutions, leading and mentoring engineers, staying updated on technologies, troubleshooting issues, and collaborating with teams to meet business needs.

Head of Product - Onboarding KYX

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT TIDE</h3>At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.ABOUT THE TEAMThe cloud engineering team at Tide are responsible for managing all our Cloud Infrastructure. This is mainly in AWS, but we also have smaller workloads in both Azure and GCP so joining the team is an opportunity to expand your skills.We are looking for a highly experienced Principal Cloud Engineer to join our team in Hyderabad. The ideal candidate will have a deep understanding of cloud computing platforms and technologies, with specific experience with Kubernetes, AWS, Argo CD, APIs, containers, cloud security, Agile ways of working, and hands-on coding. They will also be able to lead and mentor other engineers, and help to architect and implement cloud-based solutions.Additionally they will be an escalation point to help more other engineers resolve issues that arise during India working hours, but before their European colleagues are on duty.As a Staff Cloud Engineer you’ll:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, build, and maintain cloud-based solutions</li><li class="leading-relaxed">Lead and mentor other engineers</li><li class="leading-relaxed">Stay up-to-date on the latest cloud computing technologies</li><li class="leading-relaxed">Troubleshoot and resolve cloud-based and networking issues</li><li class="leading-relaxed">Work with other teams to ensure that cloud-based solutions meet the needs of the business, strong collaboration skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WE ARE LOOKING FOR</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Degree in Computer Science or a related field</li><li class="leading-relaxed">10+ years of experience in distributed computing</li><li class="leading-relaxed">Experience with a variety of cloud computing platforms and technologies, including AWS, Kubernetes, Terraform and Github</li><li class="leading-relaxed">Experience with Argo CD, APIs, containers, cloud security, Agile ways of working, and hands-on coding in Python, Java or Go</li><li class="leading-relaxed">GitOps as a deployment methodology.</li><li class="leading-relaxed">Strong problem-solving and analytical skills</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Ability to work independently and as part of a team</li><li class="leading-relaxed">Experience in Pair Coding</li><li class="leading-relaxed">Ability to automate - Infrastructure as Code</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT YOU’LL GET IN RETURN</h3>Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary</li><li class="leading-relaxed">Self & Family Health Insurance</li><li class="leading-relaxed">Term & Life Insurance</li><li class="leading-relaxed">OPD Benefits</li><li class="leading-relaxed">Mental wellbeing through Plumm</li><li class="leading-relaxed">Learning & Development Budget</li><li class="leading-relaxed">WFH Setup allowance</li><li class="leading-relaxed">25 Annual leaves</li><li class="leading-relaxed">Family & Friendly Leaves</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDEAN WAYS OF WORKING</h3>At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDE IS A PLACE FOR EVERYONE</h3>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.You personal data will be processed by Tide for recruitment purposes and in accordance with <a href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/RecruitmentPrivacyNotice.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tide's Recruitment Privacy Notice</a>__.

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

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Sr. Associate, Client Success Delivery

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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