Tekion Corp

Product Designer I

Senior eLearning Developer

Senior Manager, Business Continuity & Crisis Management

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Tekion is seeking a Product Designer I for its Chennai TOC design team to create seamless, intuitive digital solutions for complex business workflows. This role involves designing high-impact, scalable experiences, taking ownership of product and design decisions, and influencing product direction through user-centered solutions across multiple user journeys and touchpoints within Tekion's cloud-first automotive platform.

Lead Product Learning Expert (Accounting)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Tekion:</h2>Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2>Tekion is redefining automotive retail through its unified, cloud-first platform—Tekion Operating Cloud (TOC)—enabling world-class experiences for automotive retailers, OEMs, and partners. As a Product Designer 1 on our Chennai TOC design team, you’ll help create seamless, intuitive digital solutions for complex business workflows that make a real difference for users. In this highly collaborative environment, you'll design high-impact, scalable experiences for real-world problems, balancing strong systems thinking with exceptional executional craft. This role offers the perfect opportunity for a mid-level designer to take on greater ownership of product and design decisions, and have a deep influence on product direction through thoughtful, user-centred solutions across multiple user journeys, modules, and touchpoints.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate with Product Managers, Engineers, and fellow Designers to conceptualise, create, and deliver innovative, user-centric features for the Tekion Operating Cloud.</li><li class="leading-relaxed">Drive the design process end-to-end: conduct and document user research, map user journeys, create flows, wireframes, mockups, and interactive prototypes, and contribute to polished visual designs.</li><li class="leading-relaxed">Build, maintain, and expand our component library and variable usage in Figma, ensuring consistency and scalability across products.</li><li class="leading-relaxed">Use Tekion's design system thoughtfully and contribute to its evolution by identifying gaps or proposing enhancements.</li><li class="leading-relaxed">Advocate for exceptional UX by deeply understanding user personas and complex business workflows in the automotive and cloud platform space.</li><li class="leading-relaxed">Integrate user research, usability testing, and analytics into your design decisions for continuous improvement.</li><li class="leading-relaxed">Share work frequently and participate in design critiques with distributed and on-site teams.</li><li class="leading-relaxed">Communicate your design decisions effectively to a variety of audiences and adapt your storytelling as needed.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">User & Data Focus</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Advocate for user needs across the product development lifecycle, making tradeoffs based on behavioral analytics, qualitative feedback, and business priorities.</li><li class="leading-relaxed">Partner with UX research to validate concepts and improve product usability continuously.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience designing digital products, especially in B2B, SaaS, or enterprise web applications.</li><li class="leading-relaxed">Strong portfolio demonstrating expertise in UX/UI—covering user flows, wireframes, interactive prototypes, final UI, and shipped products.</li><li class="leading-relaxed">Advanced proficiency in design tools, especially Figma (auto-layout, variables, advanced prototyping, design systems, and component management).</li><li class="leading-relaxed">Experience working across web, iOS, and Android platforms.</li><li class="leading-relaxed">A clear grasp of product thinking, user psychology, and agile team dynamics.</li><li class="leading-relaxed">Strong communication and storytelling skills-you articulate decisions and rationale confidently across disciplines.</li><li class="leading-relaxed">Proven ability to navigate ambiguity and proactively clarify problems through a mix of research, collaboration, and iteration.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks and Benefits:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A world-class team of 75+ designers, working on real industry transformation at scale.</li><li class="leading-relaxed">A learning-first environment with budgets for conferences, courses, and mentorship.</li><li class="leading-relaxed">Competitive salary, equity options, and comprehensive medical benefits.</li><li class="leading-relaxed">Opportunities to grow into the next level and beyond through well-defined competencies and mentorship.</li></ul>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.For more information on our privacy practices, please refer to our Applicant Privacy Notice <a href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.

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Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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