At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies spanend-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in ourFinLabswe develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.Over the last20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of14,500+,and has58offices in 21 countrieswithin key global markets.For more information on the company, please visit ourwebsiteorLinkedIncommunity.

Synechron

Senior Salesforce Developer

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Synechron is seeking an experienced Senior Salesforce Developer to design, develop, and implement scalable Salesforce solutions. The role involves designing, developing, testing, and deploying high-quality solutions on the SFDC platform using Agile methodology. Responsibilities include advanced configuration, implementing Salesforce functionalities with Apex, Visualforce, Lightning Web Components, Aura Component, JavaScript, SOQL, SOSL, and deploying changes using DevOps tools. The candidate will also provide architectural expertise, manage initiatives, identify risks, and mentor team members.

VisionPLUS Developer - APAC

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We are</h2>At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our challenge</h2>We are seeking an experienced and highly skilled Senior Salesforce Developer to design, develop, and implement scalable Salesforce solutions. The ideal candidate will have extensive knowledge of Salesforce platform customization, Apex programming, Visualforce, Lightning components, and integration techniques to support our business goals.Additional InformationThe base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York, NY is $110k – $120k/year & benefits (see below).<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, develop, test, document, and deploy high-quality solutions on the SFDC platform based on Salesforce best practices as well as business needs using Agile methodology.</li><li class="leading-relaxed">Provide expertise in architecture discussions and best approach to implement scalable solutions.</li><li class="leading-relaxed">Advanced configuration for core Salesforce functionality & automation (workflow, formulas, flows).</li><li class="leading-relaxed">Implement Salesforce functionalities including custom platform development (Apex, Apex Trigger, Visualforce, Lightning Web Components, Aura Component, JavaScript, SOQL, SOSL).</li><li class="leading-relaxed">Deploy code and configuration changes across various SF environments using DevOps tools and CI/CD pipelines.</li><li class="leading-relaxed">Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues, business requirements, and solutions for new development requests.</li><li class="leading-relaxed">Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner. Monitor and control activities according to plan.</li><li class="leading-relaxed">Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate.</li><li class="leading-relaxed">Mentor and coach other team members.</li><li class="leading-relaxed">Work on a distributed team environment in a fast-paced environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of Salesforce development, proficient with Apex, UI lighting components (Aura/LWC) and Core Platform configuration.</li><li class="leading-relaxed">Knowledge of REST/SOAP API integration & Real/Batch based data integration.</li><li class="leading-relaxed">Good understanding of data modeling, schema design & security.</li><li class="leading-relaxed">Knowledge of source code control: GIT.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred, but not required:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Current Salesforce Certifications (e.g. Admin, App Builder, Platform Developer I. Platform Developer II a bonus).</li><li class="leading-relaxed">Experience in financial services business or technology, Wealth Management, Global Asset Management, or Brokerage.</li><li class="leading-relaxed">Experience with Tableau/TCRM.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A highly competitive compensation and benefits package.</li><li class="leading-relaxed">A multinational organization with 58 offices in 21 countries and the possibility to work abroad.</li><li class="leading-relaxed">10 days of paid annual leave (plus sick leave and national holidays).</li><li class="leading-relaxed">Maternity & paternity leave plans.</li><li class="leading-relaxed">A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).</li><li class="leading-relaxed">Retirement savings plans.</li><li class="leading-relaxed">A higher education certification policy.</li><li class="leading-relaxed">Commuter benefits (varies by region).</li><li class="leading-relaxed">Extensive training opportunities, focused on skills, substantive knowledge, and personal development.</li><li class="leading-relaxed">On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.</li><li class="leading-relaxed">Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.</li><li class="leading-relaxed">Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.</li><li class="leading-relaxed">A flat and approachable organization.</li><li class="leading-relaxed">A truly diverse, fun-loving, and global work culture.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">SYNECHRON’S DIVERSITY & INCLUSION STATEMENT</h2>Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Sustainability and Health Safety Commitment</h2>At Synechron, we are committed to integrating sustainability into our business strategy, ensuring responsible growth while minimizing environmental impact. Employees play a key role in driving our sustainability initiatives, from reducing our carbon footprint to fostering ethical and sustainable business practices across global operations. All positions are required to adhere to our Sustainability and Health Safety standards, demonstrating a commitment to environmental stewardship, workplace safety, and sustainable practices.

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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