Stord

Integration Engineer (M&A)

Principal Software Engineer

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Integrations are central to the Cloud Supply Chain at Stord. This role involves working with customers to connect their systems and partners to Stord using ETL tools and in-house integrations. The specialist will leverage their understanding of EDI and API integrations to establish connections with various systems, from WMS platforms to E-commerce sites, providing world-class support and connectivity in partnership with Integration Leads and Architects.

Director of Investor Relations & Strategic Finance

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2>Integrations are at the heart of the Cloud Supply Chain. Our dedicated in-house integrations team work with our customers to connect their systems and partners to Stord. We are looking for a talented and passionate Integrations Specialist with customer facing experience to help grow our team.Using our ETL tools and in-house integrations, you will leverage your understanding of EDI and API integrations to establish connections with a range of systems from WMS platforms through to E-commerce sites. Partnering with the Integration Leads and Architects, you will work with internal and external customers, providing world class support and connectivity.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build integration flows between the Stord platform and 3rd party supply chain systems, such as ERP, WMS, and e-commerce platforms, as outlined by the Integrations Lead</li><li class="leading-relaxed">Performing testing on integrations and get sign off from the customer prior to go-live</li><li class="leading-relaxed">Produce detailed documentation for new integrations</li><li class="leading-relaxed">Support existing customer integrations when issues arise, providing feedback to the support team to improve their coverage and our documentation</li><li class="leading-relaxed">Communicate clearly and effectively with internal and external customers to understand and resolve issues related to integrations</li><li class="leading-relaxed">Look for ways to enhance our integrations flows and processes, working with wider team to suggest and implement improvements</li><li class="leading-relaxed">Track progress and provide regular updates on integrations in our work management platform and at team standups</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Need:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's Degree in Business or STEM field ideally</li><li class="leading-relaxed">1-4 years experience working on B2B system integrations, preferably in Supply Chain</li><li class="leading-relaxed">Experience in integration tools like Workato/Boomi etc.</li><li class="leading-relaxed">Experience Reviewing, interpreting, and mapping EDI messages</li><li class="leading-relaxed">Understanding of REST, JSON, XML, and Ruby with experience using API clients (ideally Postman)</li><li class="leading-relaxed">Experience is providing 3rd line support to non-technical audiences, with ability to communicate clearly and simply</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Supply chain/logistics experience</li><li class="leading-relaxed">Exposure to WMS or ERP systems such as NetSuite or InfoPlus</li><li class="leading-relaxed">Startup experience</li></ul>

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Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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