Saviynt

VP, Global Scaled Customer Success - SMB/Commercial

IGA Technical Lead/Architect, Expert Services

Field CTO - Asia Pacific & Japan (APJ)

Vice President, Business Operations

Associate Principal Engineer, Software Engineering (Java/Springboot/Microservices)

Senior Director, Marketing Communications

Vice President of Brand

Senior Manager, Video Marketing

Principal Engineer, Full‑Stack (Agentic AI)

The Vice President of Global Scaled Customer Success will lead Saviynt’s scaled Customer Success function for commercial accounts under $150,000 ARR, driving retention, growth, and advocacy across SMBs globally. This role is responsible for designing and optimizing scalable, digital-first programs that combine automation, personalization, and data-driven insights to deliver value-rich customer experiences. The VP will also build and mentor a high-performing team of CSMs and champion the use of Gainsight to execute tech-touch journeys at scale.

Associate Principal Engineer , Software Engineering

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.comThe Vice President of Global Scaled Customer Success will lead Saviynt’s scaled Customer Success function for commercial accounts under $150,000 ARR, driving retention, growth, and advocacy across SMBs globally. This role is responsible for designing and optimizing scalable, digital-first programs that combine automation, personalization, and data-driven insights to deliver value-rich customer experiences. The VP will also build and mentor a high-performing team of CSMs and champion the use of Gainsight to execute tech-touch journeys at scale.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Be Doing: The Impact You'll Make</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer Success Strategy</li><li class="leading-relaxed">Develop and implement the vision and strategy for Saviynt’s commercial accounts segment (under $150,000 ARR), with a focus on digital-first, scalable programs.</li><li class="leading-relaxed">Define and track KPIs such as gross/net revenue retention (GRR/NRR), churn reduction, adoption, and customer satisfaction (CSAT/NPS) specific to this segment.</li><li class="leading-relaxed">Scaled Customer Success Programs</li><li class="leading-relaxed">Design and lead scalable Customer Success programs for high-volume SMB and commercial accounts under $150,000, covering onboarding, product adoption, renewals, and expansion.</li><li class="leading-relaxed">Build and manage scalable customer playbooks within Gainsight, leveraging automation, workflows, and tech-touch journeys (email campaigns, in-app engagement, playbooks).</li><li class="leading-relaxed">Continuously improve digital engagement strategies through A/B testing, customer feedback, and analytics.</li><li class="leading-relaxed">Team Leadership & Enablement</li><li class="leading-relaxed">Build, mentor, and scale a high-performing team of CSMs specializing in large volumes of lower-revenue commercial accounts (<$150K).</li><li class="leading-relaxed">Create repeatable onboarding processes for new hires and provide scalable enablement assets, knowledge bases, and self-service resources to accelerate customer value.</li><li class="leading-relaxed">Data & Insights</li><li class="leading-relaxed">Analyze customer data and segmentation to identify health risks, churn indicators, and expansion opportunities across the sub-$150K commercial customer base, and proactively address them at scale.</li><li class="leading-relaxed">Act as an internal Gainsight expert, providing best practices on workflows, health scores, programs, and data integrations.</li><li class="leading-relaxed">Cross-Functional Collaboration</li><li class="leading-relaxed">Partner with Product, Marketing, and Support to deliver integrated, consistent customer communications and experiences for commercial accounts under $150,000.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Bring: Your Unstoppable Edge</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in Customer Success or Customer Experience roles at a SaaS company, with a strong focus on SMB and mid-market customer engagement.</li><li class="leading-relaxed">Demonstrated success leading scaled Customer Success teams for commercial accounts under $150,000 ARR, ideally within a Cybersecurity or SaaS environment.</li><li class="leading-relaxed">Proven expertise with high-volume, digital-first, scaled CS models, including hands-on design, implementation, and operation of tech-touch programs.</li><li class="leading-relaxed">Deep experience using Gainsight (Journey Orchestrator, Playbooks, Health Scores, Reporting) to optimize customer journeys and scale outcomes.</li><li class="leading-relaxed">Strong analytical mindset with the ability to leverage customer data and segmentation to drive proactive engagement, adoption, retention, and expansion.</li><li class="leading-relaxed">Track record of delivering measurable impact through scalable programs that improve adoption, reduce churn, and increase NRR/GRR.</li><li class="leading-relaxed">Exceptional cross-functional collaborator, able to partner effectively with Product, Marketing, and Support to deliver consistent, integrated customer experiences.</li><li class="leading-relaxed">Excellent written and verbal communication skills; capable of creating compelling digital content, campaigns, and customer communications at scale.</li><li class="leading-relaxed">Experience with self-service models, customer education programs, or customer community engagement is a plus.</li></ul>Preferred Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with complementary tools such as Pendo, Intercom, Zapier, or Salesforce.</li><li class="leading-relaxed">Background in customer marketing, enablement, or digital experience design.</li></ul>Additional Details<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Preferred location: El Segundo, CA, with flexibility for exceptional remote candidates.</li><li class="leading-relaxed">Occasional travel required for executive customer meetings, global leadership sessions, and in-person collaboration.</li></ul>If required for this role, you will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Complete security & privacy literacy and awareness training during onboarding and annually thereafter</li><li class="leading-relaxed">Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):</li></ul>> Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy PolicySaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Trailmix

Senior Data Scientist - Love & Pies

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As a Senior Data Scientist for Love & Pies, you will transform player data into engaging, personalized game experiences. This role involves leading deep-dive investigations, designing and evaluating experiments, and driving segmentation and personalization initiatives. You will also collaborate with Marketing on cohort analysis and attribution to enhance player engagement and long-term value. The goal is to grow player love and ensure sustained value through data-driven insights and strategic recommendations for product, LiveOps, and economy.

Senior Product Manager - Live Ops

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We are the makers of casual mobile hit Love & Pies, which globally launched in September 2021 and has now found its way into the hands of millions of players around the world. We’re backed by Supercell, one of the biggest and best in the industry.‍We make games for everyone that are snackable yet nourishing — built to fit into your daily life, but with the emotional depth of your favourite TV show. Our team always comes first at Trailmix, and our culture is built on both high performance and high care — we strive to be the best versions of ourselves, but always within an environment based on inclusivity, respect and safety, no matter who you are or where you come from.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>As a Senior Data Scientist embedded in the Love & Pies team, you’ll turn player data into delightful, personalised game experiences. You’ll lead deep-dive investigations, design and evaluate experiments, power segmentation & personalisation initiatives, and partner with Marketing on cohort analysis and attribution—all to grow player love and long‑term value.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive Strategic Insights and Decision‑Making</li><li class="leading-relaxed">Lead deep dives to diagnose performance shifts in engagement, retention, monetisation and conversion; distill findings into clear, high‑leverage recommendations for Product, LiveOps and Economy.</li><li class="leading-relaxed">Define north‑star and guardrail metrics; build concise readouts and narratives that drive clarity and alignment across technical and non‑technical stakeholders.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and Advance Experimentation & Analytics Framework</li><li class="leading-relaxed">Own A/B and multivariate test design (hypotheses, power analysis, success metrics, guardrails; apply CUPED/variance reduction where appropriate) and deliver rigorous experiment readouts.</li><li class="leading-relaxed">Specify and validate event tracking; champion data quality, reproducibility and documentation across SQL and Python workflows.</li><li class="leading-relaxed">Set up robust monitoring and dashboards for feature launches and LiveOps; establish alerting to catch regressions early.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Segmentation & Personalisation</li><li class="leading-relaxed">Build and iterate on clustering, propensity and uplift models (e.g., churn, pay, return) to power next‑best‑action logic, targeted content, offers and LiveOps surfaces.</li><li class="leading-relaxed">Partner with product/design to translate models into player‑facing experiences; measure and iterate for sustained LTV and retention impact.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner Across Disciplines (incl. Marketing)</li><li class="leading-relaxed">Work closely with Analysts, Engineers, Designers and the Economy team to shape specs, success metrics and post‑launch evaluation.</li><li class="leading-relaxed">Collaborate with Marketing on cohort analysis and attribution/incrementality, informing channel mix, spend allocation and creative/testing strategies.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Significant experience as a Data Scientist (or similar) in free‑to‑play/mobile games or adjacent consumer products, with strong product sense.</li><li class="leading-relaxed">Fluency in SQL and strong Python skills (pandas/NumPy; scikit‑learn or equivalent) for data wrangling, modeling and reproducible analysis.</li><li class="leading-relaxed">Proven expertise in experiment design & inference (powering, guardrails, multiple testing; frequentist and/or Bayesian) and in delivering crisp, actionable readouts.</li><li class="leading-relaxed">Hands‑on experience with segmentation, propensity & uplift models and turning models into personalisation at scale.</li><li class="leading-relaxed">Comfortable partnering with Marketing on cohorts, incrementality tests and pragmatic attribution under privacy constraints.</li><li class="leading-relaxed">Excellent communication; you translate complex analysis into simple, decision‑ready narratives. Collaborative, humble and player‑obsessed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Great to Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Casual/F2P games analytics, economy design support or LiveOps experimentation experience.</li><li class="leading-relaxed">Familiarity with BI tools (Looker, Tableau, Omni) and modern data workflows (dbt, Airflow, Spark/Databricks or similar).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Trailmix?</h2>As a member of our team, you’ll work in an environment where collaboration and creative energy drive everything we do. We believe that working closely with colleagues from across departments is essential to crafting the best experiences for our players. Our office is a place where ideas come together, and we work side by side to turn them into reality.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our London Studio Location</h2>Our hybrid work model combines the flexibility of remote work with the creative energy of being together in person.We work from our Kings Cross studio together three days a week — Monday, Thursday, and Friday, because we believe great games (and great teams) are built through genuine collaboration.These days are focused, energised, and designed for impact:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We solve problems faster</li><li class="leading-relaxed">We share ideas in the moment</li><li class="leading-relaxed">We drive decisions that move us forward</li></ul>This rhythm helps us deliver our best work not just for each other, but for our players. It’s how we build momentum, grow together, and stay ahead in a fast-moving industry.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Investing in Your Growth: Unleash your potential with our generous development budget. After completing your three-month probation, all team members receive a £1,000 allowance to fuel their professional growth each year.</li><li class="leading-relaxed">Fueling Your Day: Our kitchens are fully stocked with delicious treats and drinks, and we provide breakfast and lunch supplies to keep you energised throughout the day.</li><li class="leading-relaxed">Building Connections: Join us every Friday for a team lunch courtesy of Just Eat - a chance to connect and recharge for the week ahead..</li><li class="leading-relaxed">Planning for Your Future: Take control of your financial future with our contributory pension scheme. Plus, enjoy the added benefit of tax-free contributions.</li><li class="leading-relaxed">Unlocking Ownership: As a valued team member, you'll have the opportunity to own a stake in our success through tax-advantaged stock options.</li><li class="leading-relaxed">Caring for Your Well-being: Your health is our priority. Enjoy peace of mind with our fully comprehensive private medical care, with premiums paid by Trailmix. Plus, access mental health support 24/7 with the Spill Mental Health App.</li><li class="leading-relaxed">Time to Recharge: Our generous holiday allowance allows you to take a well-deserved break. You'll enjoy 28 days of annual leave, including three company holiday days around Christmas.</li><li class="leading-relaxed">Surprise and Delight: Feel appreciated and valued with various company gifts throughout the year.</li><li class="leading-relaxed">Celebrations: Join us for various socials and events throughout the year, from team outings to themed parties.</li><li class="leading-relaxed">Setting You Up for Success: Receive a £250 work-from-home budget to ensure you have the proper home setup to perform at your best.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.