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The Customer Architect fosters strong customer relationships and maximizes customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from Reltio solutions. Focusing on Strategic Technical Alignment, Operational Excellence, and Expedited Issue Resolution, the Customer Architect also acts as a customer advocate, thriving on problem-solving and building strategic partnerships.

Senior Software Engineer

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Job Description: Customer Architect</h4>Location: Bengaluru, India - (Hybrid)At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!Job Summary:The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!Job Duties and Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs.</li><li class="leading-relaxed">Present technical knowledge of architectural designs including integration approaches.</li><li class="leading-relaxed">Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.</li><li class="leading-relaxed">Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.</li><li class="leading-relaxed">Manage customer portfolio of tickets, resolutions, and product enhancement requests.</li><li class="leading-relaxed">Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues.</li><li class="leading-relaxed">Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.</li><li class="leading-relaxed">Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.</li><li class="leading-relaxed">Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.</li><li class="leading-relaxed">Advocate for customer needs, translating them into documentation and product enhancement requests.</li><li class="leading-relaxed">Deliver the highest quality customer/partner experience and engage in highly technical discussions.</li><li class="leading-relaxed">Ability to travel to customer sites upon request.</li><li class="leading-relaxed">Other duties and responsibilities as assigned.</li></ul>Skills You Must Have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in computer science engineering or similar field of study.</li><li class="leading-relaxed">5+ years of experience working in a technical support capacity.</li><li class="leading-relaxed">5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.</li><li class="leading-relaxed">3+ years of experience with Public Clouds AWS/GCP/Azure and their services.</li><li class="leading-relaxed">3+ years of experience with REST APIs and integration tools.</li><li class="leading-relaxed">3+ years of experience with on-premise or cloud MDM solutions.</li><li class="leading-relaxed">Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.</li><li class="leading-relaxed">Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.</li><li class="leading-relaxed">Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.</li><li class="leading-relaxed">Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.</li><li class="leading-relaxed">Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.</li><li class="leading-relaxed">Excellent communication, problem-solving, risk management, and project management skills.</li></ul>Skills That Are Nice to Have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior experience working with data products within enterprise space.</li><li class="leading-relaxed">Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.</li></ul>**Why Join Reltio?**At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here’s Why You Should Join Our Team<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health & Wellness:</li><li class="leading-relaxed">Comprehensive Group medical insurance including your parents with additional top-up options.</li><li class="leading-relaxed">Accidental Insurance</li><li class="leading-relaxed">Life insurance</li><li class="leading-relaxed">Free online unlimited doctor consultations</li><li class="leading-relaxed">An Employee Assistance Program (EAP)</li><li class="leading-relaxed">Work-Life Balance:</li><li class="leading-relaxed">36 annual leaves, which includes Sick leaves – 18, Earned Leaves - 18</li><li class="leading-relaxed">26 weeks of maternity leave, 15 days of paternity leave</li><li class="leading-relaxed">Very unique to Reltio - 01 week of additional off as recharge week every year globally</li><li class="leading-relaxed">Support for home office setup:</li><li class="leading-relaxed">Home office setup allowance.</li><li class="leading-relaxed">Stay Connected, Work Flexibly: Mobile & Internet Reimbursement</li><li class="leading-relaxed">No need to pack a lunch—we’ve got you covered with free meal.</li><li class="leading-relaxed">**And many more…..**</li></ul>> Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.EA Create is a team of content production experts partnering with EA Studios game teams to deliver outstanding visuals, audio and technology. Our teams consist of artists, engineers, technicians, designers and development directors. Worldwide, we form a global group of extraordinary individuals fueled by imagination and a unified experience creating amazing visuals, sound and experiences. 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This position is hybrid, with a minimum three days onsite.This position is a 12-month contract, working hybrid 3 days a week at our Burnaby office.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You need to excel at:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage the Create development process, ensuring it aligns with the game project's goals and timelines.</li><li class="leading-relaxed">Collaborate with Create and partner teams to build a project schedule in consideration of project milestones, development schedule and budget expectations.</li><li class="leading-relaxed">Develop a project budget for all Create coordinated production activity.</li><li class="leading-relaxed">Provide project leadership to the development team, ensuring clear direction.</li><li class="leading-relaxed">Escalate conflicts between game development and Create teams.</li><li class="leading-relaxed">Develop positive working relationships with EA and third parties to achieve game development team goals.</li><li class="leading-relaxed">Manage project development status, addressing quality and risk. Provide solutions that reduce impact to project plan.</li><li class="leading-relaxed">Manage project budget and schedule: facilitate regular review meetings and prepare plans that are representative for all Create teams supporting game development projects.</li><li class="leading-relaxed">Communicate development status: highlight opportunities, challenges, and dependencies.</li><li class="leading-relaxed">Coordinate with the Create Capture, Rigging/Blendshapes, Animation, Audio, and Technical Art team(s) to accomplish game development quality goals.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years project management or team leadership experience, with 3+ years of management experience working in a collaborative team environment</li><li class="leading-relaxed">Experience with multiple shipped Game Titles or VFX / Feature Animation</li><li class="leading-relaxed">University degree, Bachelors, or equivalent professional experience</li><li class="leading-relaxed">Experience communicating across all levels and organizations</li><li class="leading-relaxed">Experience in project management methodologies such as Waterfall and Agile</li><li class="leading-relaxed">Experience with motion capture, performance capture, and cinematic animation</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">COMPENSATION AND BENEFITS</h3>The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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