Jane Street is a quantitative trading firm with offices in New York, London, Hong Kong, Singapore, and Amsterdam. We are always recruiting top candidates and we invest heavily in teaching and training. The environment at Jane Street is open, informal, intellectual, and fun. People grow into long careers here because there are always new and interesting problems to solve, systems to build, and theories to test.

Jane Street

Talent Development Coordinator

Cybersecurity Analyst

Operations Specialist

Benefits & Leaves Coordinator

Workday HCM Specialist

Workday HCM Specialist - Senior

Trade Settlement Specialist

Cybersecurity Engineer - Cloud Security

Financial Resource Management Specialist

The Talent Development Coordinator will join the Talent Development team to organize and run internal programs, including Tech and Strategy & Product internships, and support rotational programs and education offerings for full-time employees. This role involves working closely with HR and other stakeholders to execute daily tasks, provide on-site support, and track feedback and historical data for high-priority programs.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Position</h3>We are looking for an enthusiastic self-starter with excellent communication skills to join our Talent Development team. Our Talent Development Coordinators help organize and run a variety of internal programs, such as our Tech and Strategy & Product internships. Additionally, you may support various rotational programs and internal education offerings for full-time employees across different departments.You will work closely with key program stakeholders across HR and other areas of the firm to execute daily tasks involved with preparing for our high-priority programs, providing on-site support during programs, and tracking feedback and historical data.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Additional responsibilities of the role will include:</li><li class="leading-relaxed">Coordinating all aspects of learning and development programs, including scheduling events, managing rosters, creating materials, and overseeing logistics</li><li class="leading-relaxed">Preparing and analyzing participation data and feedback with exceptional attention to detail and accuracy; identifying and proposing areas for improvement</li><li class="leading-relaxed">Responding to employee queries and fielding to other team members as appropriate</li><li class="leading-relaxed">Being the on-site point of contact available to support participants and programs as they’re running</li><li class="leading-relaxed">Assisting with talent development and other company-wide projects and initiatives</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a bachelor’s degree or equivalent relevant practical experience, and 0-2 years of experience in program/project management or a related field</li><li class="leading-relaxed">Proactive and self-motivated with strong organizational skills and attention to detail</li><li class="leading-relaxed">Interested in understanding and improving processes</li><li class="leading-relaxed">Able to handle competing priorities in a challenging, fast-paced environment</li><li class="leading-relaxed">Strong analytical thinker and problem-solver; comfortable organizing and interpreting data</li><li class="leading-relaxed">Approachable and humble about what you do and don’t know; not afraid to ask for help</li><li class="leading-relaxed">Strong written and verbal communicator with great people skills</li><li class="leading-relaxed">Able to think strategically about the big picture while getting the details right, and to evolve programs based on user feedback</li><li class="leading-relaxed">Have a positive, professional attitude and presence</li><li class="leading-relaxed">No financial industry experience is required</li></ul>If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com_.Apply for this job------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>First Name*Last Name*Email*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>How did you hear about us?*Select...Additional information (for source)Have you interviewed with Jane Street before?*Select...PronounsAre you currently a student?*Select...Enter your college/universityMajor/Field of studyExtraWhy you’re interested in Jane StreetHow you heard about usIf you have a job now, why you’re looking for a new oneYear you expect to begin full time employmentWhat is your current education level?Select...What year did you graduate high school?LinkedIn profileWebsite UIDWho is your current employer/position?Languages SpokenSpanishPortugueseFrenchItalianGermanJapaneseKoreanBahasa IndonesianMandarinHindiOtherAdditional Information For LanguagesSubmit application

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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