Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

Interactive Brokers

Application Services Specialist

Junior Clearing Operations Associate

Financial Translator - Spanish

Institutional Client Services Associate (French Speaking)

Bilingual Client Technical Support: Spanish/English

Bilingual Client Technical Support: Portuguese/English

Bilingual Client Technical Support: French/English

Bilingual Client Technical Support: Mandarin/English

Application Support Group Agent (Russian speaking)

Interactive Brokers is seeking motivated Client Services Representatives to join their New Accounts team in a hybrid role. This position involves responding to client and sales inquiries regarding online account applications, assisting processing teams with client outreach, reviewing documentation, and collaborating with cross-functional teams to ensure account approval and maintenance. The role focuses on improving the client experience and adhering to regulatory requirements like AML and KYC.

Global Client Associate - Spanish

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Overview</h3>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.This is a hybrid role (3 days in the office/2 days remote).About your team:Interactive Brokers is seeking motivated individuals to join our team as Client Services Representatives, supporting the New Accounts team in a client-facing role. This position plays a key role in delivering an exceptional client experience, acting as a liaison between clients and our New Accounts operational and processing teams. You will be part of a team contributing to one of the world’s strongest brokerage brands. Interactive Brokers is a global enterprise that leverages technology in all aspects of its business to drive controlled, prudent growth.We are looking for candidates who are analytical, methodical, proactive, and motivated to succeed. This role offers meaningful challenges, rewarding work, and opportunities for professional growth within our organization. We look forward to reviewing your online application.What will be your responsibilities within IBKR:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond to incoming client and sales inquiries regarding issues with the online account application and/or documentation requirements for account opening.</li><li class="leading-relaxed">Assist processing teams with client outreach required to obtain the information required for account approval.</li><li class="leading-relaxed">Review documentation as related to new account applications;</li><li class="leading-relaxed">Collaborate with other cross-functional teams to assist with account approval and maintenance.</li><li class="leading-relaxed">Identify areas for improvement within the online application and account opening process to improve the client experience and the production of new accounts.</li><li class="leading-relaxed">Cross-reference multiple databases and ensure regulatory aspects of AML and KYC are completed prior to account opening;</li><li class="leading-relaxed">Follow various regulatory requirements and internal policies and procedures;</li><li class="leading-relaxed">Correspond with clients, sales representatives, and internal Client service teams.</li></ul>Which skills are required:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's Degree</li><li class="leading-relaxed">Excellent command of written and spoken Mandarin & English is a must</li><li class="leading-relaxed">Excellent communication skills</li><li class="leading-relaxed">Must be well organized, prioritize effectively, think critically, and have a strong ability to multitask</li><li class="leading-relaxed">Proficient user of MS Office applications</li><li class="leading-relaxed">Self-organized team player with exceptional attention to detail</li><li class="leading-relaxed">FINRA licensing preferred</li></ul>To be successful in this position, you will have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Self-motivation and the ability to manage tasks with minimal supervision.</li><li class="leading-relaxed">Strong analytical and problem-solving skills.</li><li class="leading-relaxed">Excellent collaboration and communication skills, both verbal and written.</li><li class="leading-relaxed">Outstanding organizational and time-management abilities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Benefits & Perks</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">### Interactive Brokers offers a competitive remuneration package including:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health, dental, disability and life insurance with 100% premiums covered.</li><li class="leading-relaxed">Company RSP contribution matching, Stock incentive plan</li></ul>**We thank all applicants. However, only those selected for an interview will be contacted.

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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Associate CPM

Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

Partner Support Associate

Sr. Associate, Client Success Delivery

Quality Assurance Engineer II

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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