At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals  in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

Instawork

Team Lead - Data Operations

Contractual Role || Team Lead - Data Operations

Revenue Operations and Analytics Associate

Contractual Role || Data Collection Agent

Business Operations Manager

Head of Strategic Communications

Senior Field Sales Account Executive

As a Team Lead in a Demand Ops team, you will be responsible for overseeing and managing a team of 15 people and coordinating the operational process and the team’s operational performance. Your primary focus will be on ensuring the accuracy, completeness, and timeliness of data across various platforms and systems. You will work closely with cross-functional teams to ensure data meets organizational needs, providing guidance and mentorship, and implementing data quality assurance processes.

Head of Experiential, Instawork

As a Team Lead in a Demand Ops team, you will be responsible for overseeing and managing a team of 15 people and coordinating the operational process and the team’s operational performance. Your primary focus will be on ensuring the accuracy, completeness, and timeliness of data across various platforms and systems. You will work closely with cross-functional teams, including Biz-Ops, product, sales, and payroll to ensure that data meets the needs of the organization.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll do?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Leadership: Provide guidance, direction, and mentorship to a team of demand operation specialists and SME. Set clear goals, establish priorities, and ensure the team's performance aligns with organizational objectives.</li><li class="leading-relaxed">Data Quality Assurance: Implement and maintain processes for validating and verifying data accuracy, consistency, and integrity. Develop and enforce data quality standards and best practices to improve overall data quality.</li><li class="leading-relaxed">Project Management : Manage short-term and long-term projects with 100% documentation and adherence to timelines. Additionally, you will also be responsible for defining the performance metrics, goals, accuracy metrics and training the agents for the project along with sending proactive updates to the stakeholders. Data Management: Oversee the collection, organization, and maintenance of data in databases and other systems. Ensure data is structured in a way that supports efficient retrieval, analysis, and reporting.</li><li class="leading-relaxed">Process Optimization: Identify opportunities to streamline and automate data management processes to improve efficiency and productivity. Collaborate with cross-functional teams to implement tools and technologies that enhance data operations.</li><li class="leading-relaxed">Cross-Functional Collaboration: Partner with Biz-Ops, product management, engineering, billing ops, and sales teams to understand data requirements and priorities. Collaborate on initiatives to enhance data for internal and external stakeholders.</li><li class="leading-relaxed">Performance Monitoring: Track key performance indicators (KPIs) related to data quality, timeliness, and operational efficiency. Analyze trends, identify areas for improvement, and implement corrective actions as needed.</li><li class="leading-relaxed">Training and Development: Develop training programs and resources to educate team members on data management best practices, tools, and technologies. Foster a culture of continuous learning and skill development within the team.</li><li class="leading-relaxed">Stakeholder Communication: Communicate regularly with stakeholders to provide updates on data operations, address concerns, and solicit feedback. Act as a liaison between the product data operations team and other departments within the organization.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We're Looking For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in business administration, information technology, computer science, or a related field.</li><li class="leading-relaxed">Minimum of 2-3 years of experience in data management, operations, or related roles.</li><li class="leading-relaxed">Minimum 2-3 years of experience in people management while managing 10+ people.</li><li class="leading-relaxed">Proven leadership experience, including managing and developing teams.</li><li class="leading-relaxed">Strong understanding of data management principles, project management principles and methodologies.</li><li class="leading-relaxed">Proficiency in data analysis tools and technologies, such as SQL, Excel, and data visualization tools.</li><li class="leading-relaxed">Excellent communication, collaboration, and stakeholder management skills.</li><li class="leading-relaxed">Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.</li><li class="leading-relaxed">Experience in hiring, team building, and fostering a positive team culture.</li><li class="leading-relaxed">Experience working in the startup culture is a plus.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Office Location and Shift Timings:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This position is based in Bangalore, India. The candidate must be willing to work from the office located in Bangalore.</li><li class="leading-relaxed">The candidate must be willing to work regular Indian shift timings and demonstrate flexibility to accommodate PST hours based on business needs.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks</h2>Free snacks • Health Insurance • Personal Insurance • Flexible Hours • Maternity/Paternity Leave • Broadband Reimbursement

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Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

Partner Support Associate

Sr. Associate, Client Success Delivery

Quality Assurance Engineer II

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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