Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.

Field Technical Support

Application Engineer for VAS

MIS Execuitve /Analyst

Product Engineer (Electrical)

Japanese Computer After-sales Technical Support Engineer

Field Technical Support Associate

Korean Telephone Technical Support Engineer

System Manager, Commercial Notebooks

This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.

Quality Engineer - New Grads welcome (Phetchaburi-Based)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description -</h2>This job takes place in Coatzacoalcos, Veracruz, México.Role marked as Teleworker/Offsite because it is outside of any HP site and will require assistance in Coatzacoalcos, please avoid sending application if you are outside of this location<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Summary</h2>• This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2>• Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.• Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.• Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education & Experience Recommended</h2>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.• Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Certifications</h2>NA<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Knowledge & Skills</h2>• Automation• Chemistry• Commissioning• Customer Relationship Management• Customer Support• Electrical Engineering• Electromechanics• Electronics• Environment Health And Safety• Field Service Management• Hand Tools• Key Performance Indicators (KPIs)• Operating Systems• Preventive Maintenance• Process Improvement• Safety Standards• Technical Services• Technical Support• Technical Training• Test Equipment<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Cross-Org Skills</h2>• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer Centricity<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Impact & Scope</h2>• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Complexity</h2>• Works on assignments that are moderately complex in nature and require intermediate problem resolution.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Disclaimer</h2>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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ansira

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Maersk

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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Associate CPM

Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

Partner Support Associate

Sr. Associate, Client Success Delivery

Quality Assurance Engineer II

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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