Hawkeye Innovations

Rugby Systems Operator - Gloucester

Rugby Systems Operator

Football Video Systems Operator

Football Audio Systems Operator

Data Quality Specialist - Football

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Rugby Match Day Technician - Belfast

Football Tracking Operator

Sports Systems Technician

Hawk-Eye Innovations is seeking a reliable and tech-savvy Rugby Systems Operator in Gloucester to support on-site medical video replay services at Gloucester Rugby's home matches. This part-time, freelance role involves installing, operating, and troubleshooting Hawk-Eye technology to assist medical staff in reviewing potential head injury incidents. It's an exciting opportunity to work with world-class sports technology, making rugby safer and more engaging, primarily on match-days from September to June.

Baseball Tracking Systems Operator

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location</h2>UK Based, with travel<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Employment Type</h2>Part time<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location Type</h2>On-site<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Department</h2>OperationsTour SportsRugby<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Deadline to Apply</h2>September 18, 2025 at 11:00 PM UTCContract: Freelance / CasualLocation: Gloucester Rugby - Kingsholm Stadium, Kingsholm Road, Gloucester GL1 3AXWorking Hours: Match-days only. The working day starts around 5 hours pre-kick-off and ends around one hour after the match (Approximately 8 hours per match-day)Salary: You will be paid a base rate of £12.50 per hour plus rolled-up holiday pay of £1.51 per hourStart Date: ASAP<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2>Hawk-Eye provides medical video replay services at all Rugby fixtures across England. We are looking for a reliable and tech-savvy individual to join our team in Gloucester, to support our on-site operations at Gloucester Rugby’s home matches alongside another Hawk-Eye Match Day technician.This is an exciting opportunity to work at the forefront of sports technology across major sporting events. You will be part of a dynamic team delivering world-class tech solutions, designed to make rugby safer, fairer and more engaging.All fixtures take place on Friday evenings, Saturdays and Sundays, with the season running from September through to June. We will require you to be regularly available for Gloucester Rugby’s home fixtures during these periods.We provide services across a wide number of local and global Rugby events, including domestic UK & European club competitions, international fixtures and major World Rugby events. As part of our wider rugby team, you may have the opportunity to work at these events.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Installation and setup of Hawk-Eye technology on Match Day, alongside a second Hawk-Eye Match Day technician</li><li class="leading-relaxed">Operation of Hawk-Eye medical video replay technology, supporting the Match Day Doctor and other medical staff in identifying and reviewing potential head injury incidents</li><li class="leading-relaxed">Accurate logging and post-match clipping of medical events identified by matchday medical personnel</li><li class="leading-relaxed">Liaise with our Rugby Remote Support team to ensure smooth setup and match operations</li><li class="leading-relaxed">Conduct detailed pre-match checks of the system in accordance with standard procedures</li><li class="leading-relaxed">Coordinate with on-site host broadcasters to integrate with our Hawk-Eye services</li><li class="leading-relaxed">Monitoring hardware and software performance</li><li class="leading-relaxed">Troubleshoot hardware and software issues alongside our Remote Support team using your technical knowledge and problem-solving skills</li><li class="leading-relaxed">Taking full responsibility for our system on-site, representing Hawk-Eye with professionalism and confidence</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills, Knowledge and Expertise</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical background, comfortable with computer hardware and software</li><li class="leading-relaxed">Ideally with or studying for a university degree in science, technology, engineering or relevant equivalent experience</li><li class="leading-relaxed">Bright and enterprising with excellent organisational, analytical and problem-solving skills</li><li class="leading-relaxed">Proactive, responsible attitude with the ability to work on your initiative</li><li class="leading-relaxed">Strong team player with the ability to cooperate effectively alongside another on-site Hawk-Eye team member</li><li class="leading-relaxed">Time management skills and the ability to work in a high-pressure, procedural, live broadcast environment</li><li class="leading-relaxed">Strong interpersonal skills and the ability to communicate clearly and professionally with clients and stakeholders</li><li class="leading-relaxed">An interest in rugby and/or rugby analysis</li><li class="leading-relaxed">Able to adapt to flexible working conditions with irregular working days, including weekends and longer days</li></ul>At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Team Culture</h2>We pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry.</li><li class="leading-relaxed">Teamwork: We celebrate our successes and learn from our experiences as a team.</li><li class="leading-relaxed">Passion: Our love for sports drives everything we do.</li></ul>Ready to kickstart your career in sports technology? Apply now and become a part of our Hawk-Eye team!

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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