HappyRobot

Technical Support Engineer

Forward Deployed Engineer

Operations Manager

Full-Stack Engineer

Legal Counsel

Head of Finance

Revenue Operations Analyst

Administration Manager

Senior Telephony Engineer

We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable. This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain. If you love solving puzzles, calming chaos, and making things just work, this one’s for you.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About HappyRobot</h3>HappyRobot is a platform to build and deploy AI workers that automate communication. 👉 See a <a href="https://www.loom.com/share/031bd86fc6ca4084b11fa8d745e493ed?sid=aa1c06a2-2cb7-4c9a-86d9-acd0f42927ec" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">demo</a>Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more—without human intervention.We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.We’re backed by a16z and Y Combinator, and we’re growing fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain.If you love solving puzzles, calming chaos, and making things just work, this one’s for you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a technical support, solutions engineering, or SRE-like role</li><li class="leading-relaxed">Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)</li><li class="leading-relaxed">Clear, calm written communication — especially when customers are stuck or frustrated</li><li class="leading-relaxed">Curiosity and grit — you’ll go deep to figure out what’s actually going wrong</li><li class="leading-relaxed">High ownership mentality — if something is broken, you fix it or escalate it fast</li><li class="leading-relaxed">Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-to-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with support platforms like Intercom, Linear, or Zendesk</li><li class="leading-relaxed">Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows</li><li class="leading-relaxed">Exposure to observability tools like Sentry, Datadog, or Grafana</li><li class="leading-relaxed">Experience supporting AI/ML, data-intensive systems, or developer-facing tools</li><li class="leading-relaxed">Previous work in logistics, operations tech, or comms-heavy B2B platforms</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Us?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fast Growth — Backed by a16z and YC, and growing like crazy</li><li class="leading-relaxed">Top-Tier Compensation — Competitive salary + equity in a rocketship</li><li class="leading-relaxed">Ownership & Autonomy — You’ll own critical systems and shape user experience</li><li class="leading-relaxed">Real Impact — Every customer you help keeps freight moving and businesses running</li><li class="leading-relaxed">Work With the Best — Join a world-class team of builders, engineers, and operators</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Operating Principles</h3>Extreme OwnershipWe take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.CraftsmanshipPutting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.We are “majos”Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.Urgency with FocusCreate the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.Talent Density and MeritocracyHire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.First-Principles ThinkingStrip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.<a href="https://jobs.ashbyhq.com/happyrobot.ai/c8c1f896-da30-4e15-aaf0-7a3d2b1794eb/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a>

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Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Electronic Arts</h3>We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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