Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM.

Guardian

Dental Network Product Owner & Delivery Lead, Insurance

Sr. Lead Engineer (React)

Market Risk Manager

Workday Core HCM Business Analyst

Senior Lead Engineer- IT

Executive Assistant

Consultant - Full-Stack

Consultant-IT

Senior Software Engineer - Full-Stack

The Dental Network Product Owner & Delivery Lead is responsible for developing and implementing our network technology strategy, through the creation of a multi-year roadmap and the identification of both short- and long-term technology projects to ensure we can continue to maintain a market-leading dental network. This role involves navigating long-term strategic plans while ensuring technical teams receive clear user stories and expectations for agile development.

2026 Guardian Summer Intern, Sales Trainee

The Dental Network Product Owner & Delivery Lead is responsible for developing and implementing our network technology strategy, through the creation of a multi-year roadmap and the identification of both short- and long-term technology projects to ensure we can continue to maintain a market-leading dental network. In this role you will successfully navigate the development of long-term strategic plans while also ensuring that the technical teams are provided with the user stories and clear expectations required to move work forward following agile methodology.You will<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop a multi-year network system roadmap by integrating relevant market and customer research findings and working with in-house collaborators to identify potential areas for growth or improvement</li><li class="leading-relaxed">Translate the multi-year roadmap into tangible projects and create a cost-benefits analysis for each project</li><li class="leading-relaxed">Secure funding for projects by working with internal business transformation colleagues</li><li class="leading-relaxed">Collaborate with internal collaborators, including cross-functional teams and business units, to understand their needs, translate them into technical solutions / user stories, and set expectations</li><li class="leading-relaxed">Partner with technology teams to meet the overall release plan at the project and team level, understand blockers/limitations and their impact on the product and relevance to end users</li><li class="leading-relaxed">Set priorities, develop a roadmap, and establish clear objectives for the technology team responsible for building and improving the product</li><li class="leading-relaxed">Create release and launch plans in coordination with the Business and Engineering teams</li><li class="leading-relaxed">Groom and prioritize the technical backlog</li><li class="leading-relaxed">Monitor and analyze important metrics and user feedback to identify areas for improvement and improve processes continuously (feedback loops)</li><li class="leading-relaxed">Remain informed about industry trends, new technologies, and guidelines associated with insurance and user experience</li><li class="leading-relaxed">Filter requests—pushing back when necessary—and prioritize requests to keep the team focused on delivering impactful solutions</li></ul>You have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">College degree preferred or equivalent related work experience</li><li class="leading-relaxed">5+ years related experience with 3 + years managing and successfully delivering complex and/or multi-year transformative programs across Business and IT</li><li class="leading-relaxed">Experience working in a SAFe agile software development environment</li><li class="leading-relaxed">Strong process and product management skills</li><li class="leading-relaxed">Deep understanding of technical capabilities with the ability to translate business needs into capabilities focused on customer experience and agile product development</li><li class="leading-relaxed">Ability to support construction and prioritization of program backlogs with significant collaboration from IT, Business, Architecture, Vendor Partners, and Product Owners</li><li class="leading-relaxed">Experience with Agile toolset (JIRA, JIRA-ALIGN, Confluence).</li><li class="leading-relaxed">Resourceful problem solver with a talent for generating ideas and delivering strategic plans</li><li class="leading-relaxed">Excellent problem-solving skills with ability to juggle multiple priorities</li><li class="leading-relaxed">Proven ability to foster and manage working relationships within a matrixed environment with a positive attitude</li><li class="leading-relaxed">Strong influencing and communication skills with ability to discuss the strategy and roadmap at various levels of the organization, ability to “tell the story”</li></ul>LocationThis is a flexible position requiring 3 days a week in a Guardian office, preferably Boston, MA, Bethlehem, PA or New York, NY.Salary Range:$101,180.00 - $166,220.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <a href="http://www.guardianlife.com/careers/corporate/benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.guardianlife.com/careers/corporate/benefits</a>. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:applicantaccommodation@glic.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">applicant_accommodation@glic.com</a>.Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

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ansira

Partner Support Team Lead

Maersk

Process Expert/Senior Process Expert

Senior Associate Jira, Azure DevOps Application Technology-MS Engg Advisory Kolkata

IN-Associate_CSV_ITRA_Advisory_Mumbai/Bangalore/Gurgaon

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Experienced Regional Channel Trade Marketing Manager, East

Iron Mountain

Data Entry Analyst

Mercury

Senior Program Manager - Marketing

The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

Sr Specialist

Sr. Associate

Associate CPM

Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

Partner Support Associate

Sr. Associate, Client Success Delivery

Quality Assurance Engineer II

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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