extreme network

Partner Account Manager- Delhi Area

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The Partner Account Manager (PAM) at Extreme Networks is responsible for managing, developing, and growing distributors and partners to drive revenue. This involves maximizing net new opportunities, managing business planning, pipeline, enablement, sales coaching, marketing, and forecasting. The PAM orchestrates Extreme's resources to build partner activities, provides deal and business development support, and builds trusted relationships with partners from sales to CxO level, offering strategic advice and ensuring support for their sales and marketing objectives.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">THE ROLE</h3>The Partner Account Manager (PAM) at Extreme manages, develops and grows Distributors & partners with the goal to drive Extreme’s revenue. The PAM will work toward maximizing partners net new opportunities and revenue generation by managing all activities associated with business planning, pipeline management, enablement, sales coaching, marketing and forecasting.The PAM role is multi-faceted, which, to achieve the revenue target, requires orchestrating Extreme’s resources (e.g. engineering, marketing, sales, distribution, operations, etc.) to build activities that positively impact partners’ pipeline while providing appropriate deal and business development support.Ultimately, the PAM will be responsible to build and manage the relationship with the partners as a trusted advisor at every level, from sales to CxO. Providing strategic advices, coaching and going above and beyond to proactively ensure that each strategic partner have the support they need to achieve their sales and marketing objectives.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ROLE RESPONSIBILITIES</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and manage the relationship with the partner as a trusted advisor and main point of contact within Extreme by fostering strong relationships with every key players and decision makers with the aim to increase Extreme brand awareness and mindshare.</li><li class="leading-relaxed">Align channel strategy with regional sales goals and sales team to increase revenue in assigned territory</li><li class="leading-relaxed">Create, manage and execute channel strategy via:</li><li class="leading-relaxed">Business planning with clear actions with the partners & Distributors. Keep a regular cadence with the partners in the form of hotdesking, enablement meetings, QBRs and Annual Reviews</li><li class="leading-relaxed">Acquisition of partners; Working with regional teams & Distributors to identify the gap in channel coverage; lead the onboarding process of new potential partners supported by another Extreme functional teams and local distribution</li><li class="leading-relaxed">Evangelizing the Proposition: align partners with Extreme strategy and solutions; host regular updates, conference calls, events, activities for channel partners to review new Extreme Networks product or programs, updates, trainings concerns, marketing activities and any concerns that need to be addressed supported by sales and technical resources</li><li class="leading-relaxed">Coordinating and tracking all major channel activities</li><li class="leading-relaxed">Maximizing utilization of Marketing funds and ensure best ROI on Partner lead activities by orchestrating the relevant Extreme’s and partners’ resources. Execution of marketing plans together with regional marketing manager to promote Extreme Network and regional goals</li><li class="leading-relaxed">Regular pipeline management, forecast call and program compliance review</li><li class="leading-relaxed">Closing sales together with sales team in assigned opportunities; mapping distributors & partners against opportunities, tracking longtail pipeline together with distributors and distribution team , handling forecast for</li><li class="leading-relaxed">assigned tracking criteria</li><li class="leading-relaxed">Distribution: Work with distribution to ensure delivery of product, services & results in time.</li><li class="leading-relaxed">Track and communicate key performance indicators such as DR, Booking, Rebate, Pipeline strength, Renewal rates, NPS scores and provide feedback for course correction if/when needed.</li><li class="leading-relaxed">Guidance as primary internal Extreme contact person with other Extreme teams regarding escalations and issues, RMAs, services, sales tool development, trainings, order operations, etc.</li><li class="leading-relaxed">Partner program ambassador: utilize available programs and initiatives, organize regular updates for channels. Ensuring Distributors & partners compliancy and enablement regarding partner program</li><li class="leading-relaxed">Drive our rules of Engagement with Channel Partners’ to/from, Inside Sales, Account executives, System engineers and others as appropriate internally and within the partner</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">PAM Role Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Over 8 years of sales/channel experience with demonstrated success in winning new channel partners and growing existing channel partners in the data center/cloud and storage networking arena.</li><li class="leading-relaxed">Ability to build a trusted and strong relation with the top performing partners and distributors</li><li class="leading-relaxed">Proven track record in the collaborative development & execution of business plans, tracking/monitoring progress internally and with the partner.</li><li class="leading-relaxed">A track record of success pushing and pulling products, solutions & services via a tier 2 channel in the IT industry.</li><li class="leading-relaxed">Ability to grade and identify partners with the highest potential to growth.</li><li class="leading-relaxed">Ideally, this success should have come while working in a start-up or in a highly competitive environment against established leaders.</li><li class="leading-relaxed">Exceptional communication & negotiation skills towards managing director, sales, and account management level, as well as systems engineering at the channel partner side.</li><li class="leading-relaxed">Ability to operate in a matrix environment by influencing the regional direct touch teams and leadership and the global channel team.</li><li class="leading-relaxed">An experienced background or strong skill set in transmitting advanced technology differentiators into channel partner & customer benefits aligned with their business model and demands: Solution Selling.</li></ul>

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Extreme Networks is seeking a Staff Cloud Operations Engineer to join their Cloud Operations team. This role involves designing, implementing, and optimizing monitoring and alerting strategies for cloud infrastructure and applications. The engineer will ensure system health, drive operational excellence, and contribute to reliability goals by managing cloud products, troubleshooting issues, and improving deployment automation for Kubernetes-based microservices.

In this critical role, you will be responsible for designing, implementing, and optimizing our comprehensive monitoring and alerting strategy across our cloud infrastructure and applications. You will drive proactive identification of issues, ensure system health, and contribute significantly to our operational excellence and reliability goals. We're looking for the best and the brightest 'A' players who want to make a difference doing a job they love.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage and maintain Extreme Cloud product and services</li><li class="leading-relaxed">Participate in developing the Edge Cloud Support System</li><li class="leading-relaxed">Troubleshoot and follow up on Cloud infrastructure / application related issues</li><li class="leading-relaxed">Participate in continuous cloud service operations with US, EU, and China teams.</li><li class="leading-relaxed">Communicate with Dev/QA as well as external carriers to resolve and prevent issues.</li><li class="leading-relaxed">Improve and implement deployment automation platform for Kubernetes based microservices.</li><li class="leading-relaxed">Improve service availability and scalability through tuning, automation, tools, and process.</li><li class="leading-relaxed">Analyze service performance, identify bottleneck, and provide actionable improvement plans.</li><li class="leading-relaxed">Provide 24* 7 support for Edge Cloud products and services</li><li class="leading-relaxed">Participate in cloud security and compliance implementation.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Ideal Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">BS level technical degree required; Computer Science or Engineering background preferred.</li><li class="leading-relaxed">5+ years of experience in a CloudOps / DevOps role.</li><li class="leading-relaxed">Hands-on experience with AWS or any public cloud (Azure, GCP etc).</li><li class="leading-relaxed">Hands-on experience with container-based architecture and deployment (Docker, Kubernetes.)</li><li class="leading-relaxed">Hands-on experience with deployment automation development (ArgoCD, Terraform, Helm).</li><li class="leading-relaxed">Experience in diagnosing and resolving complex application problems.</li><li class="leading-relaxed">Working Knowledge of Linux, security, and networking fundamentals.</li><li class="leading-relaxed">Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite, Kafka and RabbitMQ.</li><li class="leading-relaxed">Comfortable working within a distributed team located in multiple time zones.</li></ul>

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