Dialpad AI

HR Generalist

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As an HR Generalist based in Manila, you will manage day-to-day HR operations, office administration, and employee engagement, ensuring compliance with Philippine labor laws. You'll be a trusted partner to employees, managers, and vendors, guiding them through the employee lifecycle. This hybrid role requires working during US Pacific Time business hours (night shift in the Philippines) and flexibility for APAC team interactions.

Regional Partner Manager

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a DialerAt Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs an HR Generalist, based in Manila, you will play a key role in supporting both the people and workplace needs of the business. You’ll manage day-to-day HR operations, office administration, and employee engagement programs while ensuring compliance with Philippine labor laws. You will be a trusted partner to employees, managers, and vendors, providing guidance and creating a smooth experience across the entire employee lifecycle.This position reports to our HR Manager, PHL, and has the opportunity to be based in our Manila Office. The candidate must be able to report on a hybrid work arrangement, at least 3 times per week or as needed, with flexibility to work full in-office depending on business needs. They must be available to work during US Pacific Time business hours (the night shift in the Philippines) and have the flexibility to accommodate interactions with team members based in different time zones across the APAC region as needed.What you’ll do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee daily office operations, including seat and office reservations, ingress/egress permits, and facility access.</li><li class="leading-relaxed">Manage office supplies, equipment, and vendor coordination to ensure smooth operations.</li><li class="leading-relaxed">Liaise with building management and ensure compliance with company policies and local regulations.</li><li class="leading-relaxed">Facilitate onboarding for new hires, including policy and benefits orientation and preparation of office access credentials.</li><li class="leading-relaxed">Host candidates onsite when needed, ensuring a professional and positive candidate experience.</li><li class="leading-relaxed">Ensure compliance with Philippine labor laws, DOLE reports, and company policies.</li><li class="leading-relaxed">Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG) and coordinate with payroll for timely processing.</li><li class="leading-relaxed">Support employee relations by addressing concerns, escalating issues when necessary, and documenting disciplinary cases in compliance with due process.</li><li class="leading-relaxed">Assist in employee engagement programs, recognition initiatives, and company events including training sessions and team-building activities.</li><li class="leading-relaxed">Partner with managers on performance reviews and performance improvement plans.</li><li class="leading-relaxed">Facilitate offboarding processes, including exit interviews, clearance processing, access recovery, and coordination of final pay release.</li></ul>Skills you’ll bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience as an HR Generalist or in a similar HR operations role, preferably in a BPO, tech, or multinational company.</li><li class="leading-relaxed">Solid understanding of Philippine labor laws, DOLE compliance, and statutory benefits.</li><li class="leading-relaxed">Strong organizational and multitasking skills to manage office operations, HR processes, and engagement activities simultaneously.</li><li class="leading-relaxed">Excellent English communication and interpersonal skills, with the ability to build relationships with employees, managers, and vendors.</li><li class="leading-relaxed">Experience using HRIS systems and proficiency with MS Office or Google Workspace.</li><li class="leading-relaxed">Problem-solving and conflict-resolution skills with a balanced, employee-centric approach.</li><li class="leading-relaxed">High attention to detail and ability to maintain confidentiality in handling employee data and sensitive cases.</li></ul>We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Toppan Merrill is the best in class partner for complex, securecommunications thatdelivers premier technology driven solutions to more efficiently and accurately communicate mission critical content.We are: ​Trusted, Responsive, Expert and Human​Toppan Merrill is built on what today's clients demand and tomorrow's clients require — a responsive partnership, rooted in deep market expertise, modern agile solutions built around your business needs, and a commitment to forward-thinking technology that ensures speed, precision, and accuracy.

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Our Senior Engineering Managers see their team as their product. They are technically credible and know the details of what engineers work on, however their time is spent safeguarding their team's health, hiring a world-class team, and putting them in the best position to succeed. They own the delivery of product commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals. This role is cross-discipline and will manage other Managers, Engineers, Quality Assurance, SREs and Scrum Masters.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hire and build a globally distributed, happy, and successful team</li><li class="leading-relaxed">Plan and execute long term strategies that benefit your team and the product stage(s)</li><li class="leading-relaxed">Understand Engineering KPIs and seek to improve them</li><li class="leading-relaxed">Conduct interviews for candidates, and train their team how to interview</li><li class="leading-relaxed">Generate and implement process improvements, especially cross-team processes</li><li class="leading-relaxed">Provide your team with management mentorship</li><li class="leading-relaxed">Enable Product, Quality, and UX performance via partnership</li><li class="leading-relaxed">Ensure psychological safety on your team</li><li class="leading-relaxed">Give regular and clear feedback around the individual's performance</li><li class="leading-relaxed">Improve product quality, security, and performance</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exquisite brokering skills: regularly achieve consensus amongst stakeholders</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Build teams that excel through our values</li><li class="leading-relaxed">Technical credibility: Experience as a product engineer and leading teams thereof</li><li class="leading-relaxed">Management credibility: Considerable experience as an engineering manager</li><li class="leading-relaxed">Ability to understand, communicate and improve the quality of multiple teams</li><li class="leading-relaxed">Demonstrate longevity at least one recent job</li><li class="leading-relaxed">Ability to be successful managing at primarily remote company</li><li class="leading-relaxed">Demonstrated successful partnership with stable counterparts</li><li class="leading-relaxed">Exemplify diversity, inclusion, and belonging in leadership</li><li class="leading-relaxed">Humble</li></ul>Nice-to-haves<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Enterprise software company experience</li><li class="leading-relaxed">Computer science education or equivalent experience</li><li class="leading-relaxed">Passionate about open source and developer tools</li><li class="leading-relaxed">Experience working with modern frameworks</li><li class="leading-relaxed">Experience working with global teams</li><li class="leading-relaxed">Be inquisitive: Ask great questions</li></ul>We understand that your skills deserve recognition. That's why we offer a competitive base pay scale ranging from $145-155K annually, based on experience and expertise. We also offer annual performance-based incentives. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Enhanced Medical, Dental, Vision and Life insurance for employees and dependents</li><li class="leading-relaxed">Employer Contribution to 401K</li><li class="leading-relaxed">Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.</li><li class="leading-relaxed">Paid parental leave.</li><li class="leading-relaxed">Paid community involvement/volunteer days.</li><li class="leading-relaxed">Wellness Resources and Employee Assistance Programming.</li></ul>Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.If you need a reasonable accommodation at any time during the application process due to a disability, please contact a member of our Toppan Merrill HR at <a href="mailto:HR@ToppanMerrill.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">HR@ToppanMerrill.com</a> or 1-866-432-0040.

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HR Generalist

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Job Details