Crytek

Service Desk Technician

Lead Service Desk Technician

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Crytek is seeking a Service Desk Technician to join their IT Team in Frankfurt, Germany. This role involves supporting a hybrid infrastructure, managing day-to-day studio operations for 500+ endpoints, hybrid workers, and a mix of on-premises and cloud services. The technician will provide technical support, troubleshoot hardware and software issues, manage user accounts, and contribute to service improvements.

Development Director

Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.As a key member of our ServiceDesk team, you will work as part of the team supporting our hybrid infrastructure. You will run the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 500+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the ServiceDesk team to improve our service every day.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working on a busy studio wide ServiceDesk</li><li class="leading-relaxed">Technical Support for all studio employees.</li><li class="leading-relaxed">Troubleshooting and resolving user hardware and software issues.</li><li class="leading-relaxed">Providing Tier 0 to Tier 2 support and escalating Tier 3 and complex issues to the back office or third-party vendors.</li><li class="leading-relaxed">Maintaining hardware endpoints and software systems.</li><li class="leading-relaxed">Supporting Windows software from deployment to day-to-day troubleshooting.</li><li class="leading-relaxed">Managing user accounts, access permissions, and development tools.</li><li class="leading-relaxed">Addressing IT-related issues promptly, ensuring SLA compliance.</li><li class="leading-relaxed">Asset Management, managing and tracking all hardware and software inventories.</li><li class="leading-relaxed">Onboarding & Offboarding, Handling setup for new hires, moves, and employee offboarding processes.</li><li class="leading-relaxed">Documentation, Creating and maintaining detailed technical documentation and knowledge base articles.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience working on a ServiceDesk or in IT support working with help desk software to an agreed SLA.</li><li class="leading-relaxed">Strong technical knowledge of desktop hardware troubleshooting, hardware build, and replacement.</li><li class="leading-relaxed">Strong technical knowledge of software troubleshooting, install, and maintenance.</li><li class="leading-relaxed">Experience in Active Directory, O365, MS Windows environment.</li><li class="leading-relaxed">Knowledge of Parsec or other remote desktop applications for hybrid work.</li><li class="leading-relaxed">Knowledge in security application deployment.</li><li class="leading-relaxed">Proficiency in diagnosing and resolving technical issues efficiently.</li><li class="leading-relaxed">Excellent English communication skills, both written and verbal.</li><li class="leading-relaxed">Experience in customer service or a customer facing roll.</li><li class="leading-relaxed">A problem-solving mindset with diligence.</li><li class="leading-relaxed">Willingness to relocate to Frankfurt am Main, Germany.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Pluses</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with MacOS and Linux systems.</li><li class="leading-relaxed">Familiarity with troubleshooting network issues</li><li class="leading-relaxed">Familiarity with troubleshooting server and VM hardware.</li><li class="leading-relaxed">Familiarity with troubleshooting software such as Perforce in development environments.</li></ul>What you can expect from usCareer PathYour professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.Relocation SupportWe offer a relocation budget and full coverage of flights to Frankfurt for you and your family.You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).Company ApartmentTo help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.Public Transport PassDiscover Frankfurt by bus, tram and metro – free of charge.Gym CardA healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.State-of-the-art OfficeWe’ve recently moved into a brand-new, modern office located in the heart of Frankfurt. Our new workspace is designed to inspire creativity and collaboration, with open areas, quiet zones, and top-tier facilities — all just steps away from public transport, restaurants, bars and cultural hotspots.International EnvironmentWe truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.German ClassesUnderstanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.EventsJoin us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more!Vacation DaysAt our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off.

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extreme network

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Extreme Networks is seeking a Backend Software Developer to join their high-performing One Cloud engineering team. This role involves architecting, designing, implementing, and testing new features for ExtremeCloud Applications and Platform, an AI/ML-powered network management solution. The developer will translate business requirements into technical specifications, write scalable and secure code, design solutions, conduct code reviews, and provide technical leadership, contributing to high-quality, performant, and scalable cloud-based web applications.

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IT Program/Project Manager – Global Enterprise Infrastructure

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.In a world where technology serves humanity, Extreme's mission is clear: constantly seeking new ways to create better outcomes. That is what innovation is at its core: new ways, better outcomes. Extreme is united in our endeavor to empower businesses, governments, schools, healthcare providers, cities, and more worldwide to achieve infinite potential with the One Network, One Cloud, One Extreme approach.You will be joining a high-performing Extreme One Cloud engineering team that architects, designs, implements, and tests new features and functionality for ExtremeCloud Applications and Platform - an AI/ML powered, wired, and wireless cloud network management solution. 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We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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