Coupa

Instructional Designer - 10682

Sr. Account Director, Enterprise -10670

Account Director, Enterprise - 10669

Account Director, Enterprise

Regional Vice President Middle East

Account Director, Customer Growth

Director, Customer Solution Partner -10668

Sr. Lead Software Engineer

Enterprise Security Architect - 10659

Instructional Designers at Coupa develop and maintain best-in-class eLearning, instructor-led, and virtual content for Coupa Product training, serving customers, partners, and employees. They apply strong instructional design, adult learning theory, and technical training best practices, demonstrating a bias for action and commitment to internal and external customer success.

Sr. Software Engineer

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why join Coupa?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.</li><li class="leading-relaxed">Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.</li><li class="leading-relaxed">Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.</li></ul>Learn more on <a href="https://insde.co/uzoy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Life at Coupa</a> blog and hear from our employees about their experiences working at Coupa.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Impact of an Instructional Designer at Coupa:</h3>Instructional Designers at Coupa create and maintain best-in-class eLearning, instructor-led, and virtual instructor-led content for Coupa Product training to serve customers, partners, and employees. They have a solid knowledge of instructional design, adult learning theory, and technical training best practices. They must possess a strong bias for action and an unwavering commitment to making our internal and external customers and partners successful.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work directly with cross-functional stakeholders and subject matter experts to identify learning needs and objectives.</li><li class="leading-relaxed">Design and develop effective learning solutions that address knowledge and/or performance gaps for customers and partners.</li><li class="leading-relaxed">Use core instructional design principles and theories to maximize learning and produce impactful results.</li><li class="leading-relaxed">Generate scripts, storyboards, and prototypes of training content to be reviewed and approved by key stakeholders.</li><li class="leading-relaxed">Leverage various multimedia approaches and authoring tools to create interactive online learning experiences.</li><li class="leading-relaxed">Create and update curriculum to be delivered in multiple modalities including online, instructor-led, and virtual instructor-led training.</li><li class="leading-relaxed">Ensure course materials meet quality standards and align with writing and style guidelines.</li><li class="leading-relaxed">Effectively own content development projects and collaborate with SMEs, curriculum managers and other internal stakeholders, as well as ILT content delivery teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Bring to Coupa:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of curriculum management, learning experience, and/or instructional design experience in a corporate training environment. SaaS experience preferred.</li><li class="leading-relaxed">2+ years of experience in adult learning, organizational development, or professional training programs.</li><li class="leading-relaxed">BA or BS degree in Education, Instructional Design, or another relevant field.</li><li class="leading-relaxed">Strong understanding of instructional design process, knowledge transfer methods, curriculum, and taxonomy.</li><li class="leading-relaxed">Experience with a variety of applications (Microsoft Office) and authoring tools (e.g. Articulate 360, Adobe Creative Cloud, and Camtasia).</li><li class="leading-relaxed">Demonstrated ability to communicate complex technical information and convert it into easily understandable and engaging learning content.</li><li class="leading-relaxed">Demonstrated ability to assess learning needs and develop media-rich, engaging, and high-impact learning solutions.</li><li class="leading-relaxed">Strong organizational and project management skills with a sense of ownership and the ability to successfully execute on deliverables.</li><li class="leading-relaxed">Excellent internal relationship-building skills and ability to drive effective communication, collaboration, and commitment across disparate groups with competing priorities.</li><li class="leading-relaxed">Outstanding writing and editing skills, and attention to detail.</li></ul>Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read <a href="https://www.coupa.com/privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Coupa’s Privacy Policy</a> and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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ansira

Partner Support Team Lead

Maersk

Process Expert/Senior Process Expert

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IN-Associate_CSV_ITRA_Advisory_Mumbai/Bangalore/Gurgaon

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Haleon

Experienced Regional Channel Trade Marketing Manager, East

Iron Mountain

Data Entry Analyst

Mercury

Senior Program Manager - Marketing

The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

Sr Specialist

Sr. Associate

Associate CPM

Partner Support Associate (Customer Support Representative)

Salesforce Support Specialist / Analyst

Partner Support Associate

Sr. Associate, Client Success Delivery

Quality Assurance Engineer II

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.