Converse.AI

Sr QA Engineer

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Quality Analyst Engineer

ConverseNow is a leading conversational AI platform for restaurants, automating voice orders. As an AI and foodservice industry leader, we're experiencing significant growth, backed by CRAFT Ventures. We seek a results-oriented Sr. Quality Analyst to write and execute test scripts for Chatbot solutions in an Agile/Scrum environment. This role involves creating test plans, executing test cases, documenting results, ensuring requirement traceability, developing manual and automated tests, identifying automation needs, and performing regression testing to maintain product integrity.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who We Are:</h3><p class="my-4 text-gray-700 leading-relaxed">ConverseNow is the leading conversational AI platform for restaurants, automating the process of taking orders across voice channels such as phone, drive-thru and mobile live chat. With cutting-edge technology and a passion for service, we sit at the intersection of Tech, B2B SaaS and Hospitality.</p><p class="my-4 text-gray-700 leading-relaxed">We’ve emerged as an AI and foodservice industry leader, and are enjoying massive growth. Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack), we’ve raised $18M in funding and are gearing up for a series B in the near future. We’re based in Austin, TX, with a remote team distributed across the globe.</p><p class="my-4 text-gray-700 leading-relaxed">We're looking for a results-oriented, self-motivated Sr. Quality Analyst to write and execute test scripts to support the delivery of Chatbot solutions on the voice channel in an Agile/Scrum environment. Ideal candidates should have demonstrated communication and time management skills and experience creating and executing test scripts for Chatbots on the voice channel with a deep understanding of quality parameters for a product that will be used in a high transaction environment. The ideal candidate would be an independent, problem solver with experience in sanity, regression, and feature testing.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating test scripts based on technical documentation, User Experience Designs, and user story acceptance criteria.</li><li class="leading-relaxed">Creating test plans for functional and user acceptance testing.</li><li class="leading-relaxed">Executing test cases with integration test data to validate feature functionality.</li><li class="leading-relaxed">Documenting the testing results and preparing execution documentation for sign-off.</li><li class="leading-relaxed">Ensuring all requirements are tested by preparing a test scenario traceability matrix.</li><li class="leading-relaxed">Understand the product and identify the scenarios to be tested in a sprint.</li><li class="leading-relaxed">Developing both manual and automated tests.</li><li class="leading-relaxed">Identify automation needs and process improvements relevant for the squad.</li><li class="leading-relaxed">Performing regression testing to ensure product integrity after modifications, enhancements, and/or defect fixes are made to existing functionality.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in testing chatbots or conversational AI systems.</li><li class="leading-relaxed">Strong knowledge of natural language processing (NLP) and chatbot functionalities.</li><li class="leading-relaxed">The ability to document and present findings in a clear and concise manner.</li><li class="leading-relaxed">Comfortable testing Web API applications.</li><li class="leading-relaxed">Familiarity with testing web applications that have complex workflows.</li><li class="leading-relaxed">Familiarity with Point of Sale (POS) Systems will be a major plus.</li><li class="leading-relaxed">Familiarity with automation software - e.g. Selenium with Python.</li><li class="leading-relaxed">Agile scrum methodologies knowledge.</li><li class="leading-relaxed">3 - 7 years of software testing experience.</li><li class="leading-relaxed">Bachelor's Degree in Computer Science.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>

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<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

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As a Casino Operations Associate at DraftKings, you will play a pivotal role in supporting iGaming Revenue Operations with the primary goal of optimizing the player experience across our DraftKings and Golden Nugget Online Gaming (GNOG) Casino apps. In this role, you will focus on monitoring cross-brand player experiences and ensuring every user enjoys a seamless and engaging journey. You will partner with Customer Experience, Promotions, and other Operations teams to evaluate player experience metrics, develop strategies, and support app and promotions testing to enhance the player journey. Additionally, you will build and maintain reporting on product performance, monitor competitor offerings, and create presentations for various audiences, contributing to wider iGaming projects.

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

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<p class="my-4 text-gray-700 leading-relaxed">At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Crown Is Yours</h2><p class="my-4 text-gray-700 leading-relaxed">As a Casino Operations Associate at DraftKings, you will play a pivotal role in supporting iGaming Revenue Operations with the primary goal of optimizing the player experience across our DraftKings and Golden Nugget Online Gaming (GNOG) Casino apps. In this role, you will focus on monitoring cross-brand player experiences and ensuring every user enjoys a seamless and engaging journey.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Customer Experience, Promotions, and other Operations teams to evaluate player experience metrics, develop strategies, and support app and promotions testing to enhance the player journey.</li><li class="leading-relaxed">Build and maintain reporting on product performance (e.g., player engagement, CSAT, app performance, player journeys) while monitoring competitor offerings to identify trends in promotions, games, and features.</li><li class="leading-relaxed">Create and deliver clear, engaging presentations and written materials for both technical and non-technical audiences.</li><li class="leading-relaxed">Primarily support Revenue Operations, while contributing to wider iGaming projects as needed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree (or equivalent experience) in Economics, Mathematics, Business Analytics, or a related quantitative field.</li><li class="leading-relaxed">1+ years of experience in analytics, operations, or product performance, ideally in a digital or consumer-facing business.</li><li class="leading-relaxed">Strong foundation in industry terminology, trends, and operating standards, with proficiency in online gaming technology and the ability to follow or develop protocols.</li><li class="leading-relaxed">Skilled in Tableau and Microsoft Excel; familiarity with inferential statistics, JIRA, SQL, and software management systems is a plus.</li><li class="leading-relaxed">Highly organized and detail-oriented, with the ability to manage multiple projects under tight deadlines.</li><li class="leading-relaxed">Curious, growth-minded, and eager to deepen expertise while delivering high-quality analytical work.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Join Our Team</h2><p class="my-4 text-gray-700 leading-relaxed">We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.</p><p class="my-4 text-gray-700 leading-relaxed">The US base salary range for this full-time position is 57,600.00 USD - 72,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.