Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.

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The Command Center team at Comscore is responsible for ensuring the continuous operation of Comscore’s Products and Infrastructure by tracking and resolving issues, supporting systems, and responding to client queries. This includes managing servers, cloud services, network, and storage devices across all data centers and cloud environments, providing 24/7 support. The Systems Engineer will monitor and troubleshoot IT Infrastructure issues on-premise and in AWS, and collaborate globally to establish support and escalation procedures.

Associate Account Manager, Proximic by Comscore

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About This Role:</h2>The Command Center team is a group of our Engineers that keep Comscore’s Products and Infrastructure running by tracking and resolving issues, supporting systems, and responding to client queries. We’re responsible for supporting the servers, cloud services, network, and storage devices across all of Comscore’s data centers and cloud environments, and responding to both internal and client queries 24/7.The Command Center team is hiring a System Engineer – Command Center to provide 24x7 support. This role requires someone with strong technical and communications skills in order to be effective. This team will monitor and troubleshoot issues within the IT Infrastructure environment. These environments exist on-premise as well as in AWS and are a mixture of physical and virtual. This position will also be responsible for working with multiple teams globally to create support and escalation procedures based on the impact on the business.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Remote management and monitoring of 24 x 7 Command Center Operations</li><li class="leading-relaxed">Incident Management for all company-wide Major Incidents.</li><li class="leading-relaxed">Monitor the Data ingestion, Data Processing, and Delivery processes for all Comscore’s products.</li><li class="leading-relaxed">Provide L1 support for servers hosted on AWS and on-premises.</li><li class="leading-relaxed">Managing Grafana and Prometheus across clouds.</li><li class="leading-relaxed">Patch management for Windows and Linux servers, including SQL servers.</li><li class="leading-relaxed">Ability to work with SOPs.</li><li class="leading-relaxed">Troubleshoot, prioritize, and escalate issues to concerned technical teams.</li><li class="leading-relaxed">Ability to communicate severe issues.</li><li class="leading-relaxed">Provide on-call support with excellent English language communication skills, both verbally and in writing.</li><li class="leading-relaxed">User Management in LDAP.</li><li class="leading-relaxed">Experience and/or comfort with communicating with employees and clients around the world, primarily in the US, at all levels of the organization.</li><li class="leading-relaxed">Help in process improvement and documentation.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Need:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree in Computer Science or a related field</li><li class="leading-relaxed">2 to 4 years of infrastructure or Product operations experience.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">Experience in monitoring & Service management tools like Nagios, JIRA, and Pager Duty.</li><li class="leading-relaxed">Basic Experience working on AWS-related services like CloudWatch, Athena, S3, EMR, etc.</li><li class="leading-relaxed">Basic Experience in managing/administering observability tools like Grafana and Prometheus.</li><li class="leading-relaxed">Basic Experience in working with any Database and Query Language.</li><li class="leading-relaxed">Ability to automate different server admin tasks using PowerShell, Bash, etc.</li><li class="leading-relaxed">Experience in Microsoft-based server operating systems – 2012, 2016, 2019.</li><li class="leading-relaxed">Understanding of ITIL – Incident Management, Problem Management.</li><li class="leading-relaxed">Attention to detail.</li><li class="leading-relaxed">Ability to follow complex and detailed instructions</li><li class="leading-relaxed">Proactive problem-solving skills</li><li class="leading-relaxed">Certifications in the related field are a plus.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents.</li><li class="leading-relaxed">Pension: Provident Fund: Comscore bears both the employee and employer contribution.</li><li class="leading-relaxed">Time Off Annual Leave: Comscore offers market competitive annual leave of 26 Annual Leave Days (8 Casual and 18 Privilege), following local guidelines and practices.</li><li class="leading-relaxed">National Holidays and Festival Holidays: 10 Days.</li><li class="leading-relaxed">Sick Leave: 10 Days.</li><li class="leading-relaxed">Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave</li><li class="leading-relaxed">Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period.</li><li class="leading-relaxed">Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval.</li><li class="leading-relaxed">Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors)</li><li class="leading-relaxed">Access to hundreds of professional e-learning courses, specifically created for Comscore</li><li class="leading-relaxed">Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success.</li><li class="leading-relaxed">Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!</li><li class="leading-relaxed">The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.</li></ul>

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Evoplay is a leading iGaming provider known for innovative game development. We aim to surprise the entertainment industry with unique products, boasting over 200 titles globally. This role involves designing, building, and evolving software systems, improving services for scalability and reliability, implementing monitoring, optimizing infrastructure and CI/CD, and collaborating with teams to ensure seamless integration. We seek proactive engineers with strong problem-solving skills and a solid understanding of modern software practices.

Evoplay is one of the leading iGaming providers, recognized for its innovative approach to game development and technological solutions. Our mission is to surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products. Our game portfolio of 200+ titles, where each is a unique and exciting story, is presented all over the world, including Europe, Latin America, Asia, and the CIS. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

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Who we areEvoplay is one of the leading iGaming providers, recognized for its innovative approach to game development and technological solutions.Our mission is to surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products. Our game portfolio of 200+ titles, where each is a unique and exciting story, is presented all over the world, including Europe, Latin America, Asia, and the CIS. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games. Evoplay is the first to introduce a 3D/VR gambling game at ICE 2018, and created Dungeon: Immortal Evil — the first 3D RPG-inspired hack and slash video slot in 2020. We have received numerous nominations at prestigious iGaming awards ceremonies (EGR’s Awards, CasinoBeats, SBC Awards, etc.).What We’re Looking For* Solid understanding of OOP principles, software engineering best practices, and API design* Proactive mindset with strong analytical and problem-solving skills* Upper-Intermediate English for effective cross-team communication* Knowledge of distributed systems design and scalable architectures* Hands-on experience with containerization and orchestration (Kubernetes, Helm)* Familiarity with Infrastructure as Code (Terraform or similar)* Experience with cloud platforms (AWS preferred, others also valued)* Practical experience with monitoring and observability tools (Kibana, Grafana, Prometheus, OpenTelemetry)* Proficiency in SQL and working with relational databases* (Nice to have) Experience with incident management and participation in on-call schedules* (Nice to have) Previous exposure to the iGaming industryWhat You Will Do* Design, build, and evolve software systems to meet business needs — from greenfield projects to enhancing existing solutions* Improve services with a focus on scalability, reliability, and long-term sustainability* Implement and refine monitoring and alerting setups for full system visibility* Develop and optimize infrastructure, CI/CD pipelines, and deployment processes for smooth delivery* Collaborate closely with other teams to ensure seamless integration across the platform* Document and share designs, best practices, and lessons learned to uplift the whole engineering cultureWhat we offerWe’re here to make a difference! The iGaming world is fun. It’s an exciting and fast-changing industry, and we provide people with different services for their consistent growth, wellness and fun.* Direct access to C-level and opportunity to suggest new business ideas and drive changes;* Infrastructure cost optimization activities;* Corporate psychologist;* Gifts for significant occasions;* Legal support;* Flexible working hours;If you are ready to work in a dynamic team, passionate about the product, technology, and the world of entertainment, we’re waiting for your CV and portfolio to schedule an online/offline meeting and get to know each other better!And CTO forced me to add this:Our goal is to have a top-engineer mentality and environment. We hire only super knowledgeable engineers or people who we believe have potential to become one. Our stack is modern, AWS, K8S, microservices, Spring, latest Java... But most important is that we require ownership. Not on paper, but in reality. Forget doing business requests you don’t understand. No throwing your software over the wall to Devops. You validate requirements, help business to focus on value, and you also build it, ship it and you are the one who fixes it at night.

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