<p>Creating revolutionary open-ended conversational applications through breakthrough research.</p>

Character.AI

Staff Data Engineer

Software Engineer, Backend/Applied ML (Safety & Integrity)

Software Engineer, Growth

Software Engineer, Safety

Research Engineer, ML Systems

Research Engineer, Post-Training

As Staff Data Engineer, you will work on diverse initiatives spanning data engineering and data science to help Character grow its product through analytical excellence. You will partner with Data Platform and Data Science teams to optimize warehouse design and performance, evolve critical product analytics systems, enable and expand product data use cases, and help develop a world-class data culture. Your initial focus will be on enabling product team insights, owning the core company data pipeline, evolving data models and schemas, and implementing data quality and consistency tracking systems.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><p class="my-4 text-gray-700 leading-relaxed">As Staff Data Engineer, you will work on a diverse set of initiatives spanning the data engineering and data science domains to help Character grow its product through analytical excellence.</p><p class="my-4 text-gray-700 leading-relaxed">You will partner with our Data Platform and Data Science teams to optimize warehouse design and performance, evolve critical product analytics systems, enable and expand use cases of product data and help develop a world-class data culture. Your initial focus will be on these key areas:</p><p class="my-4 text-gray-700 leading-relaxed">1.  Enable product team insights: Design, implement, and maintain a robust data warehousing design for consistent and reliable reporting and ease of data exploration as we continue to better understand our users</p><p class="my-4 text-gray-700 leading-relaxed">2.  Own the core company data pipeline, responsible for scaling up data processing flow to meet the rapid data growth at Character</p><p class="my-4 text-gray-700 leading-relaxed">3.  Evolve data model and data schema based on business and engineering needs, help character adopt best practices</p><p class="my-4 text-gray-700 leading-relaxed">4.  Implement and adopt systems tracking data quality and consistency, improve pipeline performance and reliability</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years experience in data engineering, preferred within a consumer-facing technology company (chat, social media, or UGC)</li><li class="leading-relaxed">Experience building data warehousing and pipelines with BigQuery, Spark, DBT and Airflow</li><li class="leading-relaxed">Experience with processing and transforming unstructured data sources.</li><li class="leading-relaxed">Experience modeling and scaling event telemetry systems for analytical use-cases</li><li class="leading-relaxed">Experience implementing and supporting product experimentation data platforms</li><li class="leading-relaxed">Proven track record of cross-functional execution and collaboration</li><li class="leading-relaxed">Strong Python and SQL experience</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Character.AI</h2><p class="my-4 text-gray-700 leading-relaxed">Character.AI empowers people to connect, learn and tell stories through interactive entertainment. Over 20 million people visit Character.AI every month, using our technology to supercharge their creativity and imagination. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures.</p><p class="my-4 text-gray-700 leading-relaxed">In just two years, we achieved unicorn status and were honored as Google Play's AI App of the Year—a testament to our innovative technology and visionary approach.</p><p class="my-4 text-gray-700 leading-relaxed">Join us and be a part of establishing this new entertainment paradigm while shaping the future of Consumer AI!</p><p class="my-4 text-gray-700 leading-relaxed">At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.</p>

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Zinnia is a leading technology platform for accelerating life and annuities growth, simplifying insurance product experiences. As an Application Support Specialist, you will support North American and Canadian clients, troubleshooting SaaS application issues via email, phone, and remote access. Responsibilities include logging steps, tracking tickets, training customers, resolving issues, investigating problems, communicating feedback to product development, and escalating unresolved issues.

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHO WE ARE:</h2><p class="my-4 text-gray-700 leading-relaxed">Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHO YOU ARE:</h2><p class="my-4 text-gray-700 leading-relaxed">As an Application Support Specialist, you will be responsible for supporting clients across North America and Canada by addressing inquiries and resolving issues related to our SaaS-based applications</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU’LL DO:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serves as the primary point of contact for troubleshooting any application issues over e-mail, telephone and remote access.</li><li class="leading-relaxed">Keeps log of all the troubleshooting steps and tracks open tickets.</li><li class="leading-relaxed">Trains customers and peers on the use and support of our products.</li><li class="leading-relaxed">Communicates and resolves customer support issues in a timely manner.</li><li class="leading-relaxed">Investigates user’s problems and develops solutions to complex issues.</li><li class="leading-relaxed">Communicates all comments and suggestions from our customers to the product development team.</li><li class="leading-relaxed">Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li class="leading-relaxed">Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution.</li><li class="leading-relaxed">Keep up to date with new technology and methods.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU’LL NEED:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-3 years of experience in application support or information technology involving technical knowledge of company’s products and services.</li><li class="leading-relaxed">Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari)</li><li class="leading-relaxed">Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook)</li><li class="leading-relaxed">Ability to communicate technical information to nontechnical clients</li><li class="leading-relaxed">Strong verbal and written communication skills</li><li class="leading-relaxed">Self-motivated, good organizational skills, team player and ability to take initiative</li><li class="leading-relaxed">Ability to work after normal business hours to provide extended support services to clients worldwide.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Skills:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous work experience providing software or any other technical support by phone to clients based in USA/Canada.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Desired Skills:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of Agency Commissions structure and Insurance Industry of USA with a background as a trainer/coach.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Education: A Bachelor's Degree in any stream</p><p class="my-4 text-gray-700 leading-relaxed">Shift Hours: 12 PM to 9 PM IST / 2 Pm to 11 Pm, Weekends off, Fixed timings.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT’S IN IT FOR YOU?</h2><p class="my-4 text-gray-700 leading-relaxed">At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at <a href="http://www.zinnia.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.zinnia.com</a> for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Staff Data Engineer

Software Engineer, Backend/Applied ML (Safety & Integrity)

Software Engineer, Growth

Software Engineer, Safety

Research Engineer, ML Systems

Research Engineer, ML Systems

Research Engineer, Post-Training

Job Details