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Senior Manager, Strategic Partnerships (EMEA)

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Axon is seeking a Senior Manager of Strategic Partnerships to expand and scale partnerships across Europe, focusing on new growth opportunities and product adoption. This role involves leading strategic partner engagements, coordinating with internal teams (Sales, Product, Legal), and negotiating commercial terms. The manager will drive regional expansion, identify new partnership opportunities with technology providers, and ensure strong alignment and execution discipline to transform public safety through technology.

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Join Axon and be a Force for Good.</h4>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Impact</h3>Axon is seeking a strategic, results-driven, and collaborative Senior Manager of Strategic Partnerships to join our Strategy & Corporate Development team. In this high-impact role, you will lead efforts to expand and scale partnerships that unlock new growth opportunities, accelerate product adoption, and strengthen our customer value proposition across Europe. You’ll work cross-functionally with Sales, Product, and Legal to identify, structure, and execute alliances that directly support Axon’s commercial objectives and innovation roadmap.This individual will be expected to independently lead key strategic partner engagements while coordinating with internal teams to ensure strong alignment, execution discipline, and lifecycle management. To transform public safety through trust, transparency, and technology empowering agencies to protect communities, enhance decision-making, and accelerate justice---<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3>Location: EuropeReports to: Head, Global Strategic Alliances<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Partnership development and regional expansion</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive regional expansion and accelerate high-impact deals through frameworks, joint ventures, and strategic partnerships, aligned to Axon’s Protect/Invest/Develop strategy in priority countries.</li><li class="leading-relaxed">Identify, evaluate, and prioritize new partnership opportunities that enhance Axon's product ecosystem and accelerate GTM efforts.</li><li class="leading-relaxed">Engage with potential partners—particularly technology providers (connectivity, cloud), AI, ISVs, and enterprise software vendors—to structure and formalize partnerships that support our global sales objectives.</li><li class="leading-relaxed">Lead key partner relationship management, ensuring health of the alliance through QBRs, shared roadmaps, and executive engagement.</li><li class="leading-relaxed">Negotiate commercial and strategic partnership terms—including integration frameworks, joint value propositions, and governance structures.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Cross-Functional Coordination & Internal Execution</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner closely with Sales and Product to identify customer-driven integration needs and map them to viable partner solutions.</li><li class="leading-relaxed">Coordinate with Sales and Product to support integration efforts, acting as a strategic liaison and escalation point for high-impact partner engagements.</li><li class="leading-relaxed">Work with Legal, Product, and Corporate Development to structure partnership agreements that are scalable and strategically aligned.</li><li class="leading-relaxed">Drive internal alignment on partner prioritization, timing, and resource investment across multiple stakeholders.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">ESCALATION SUPPORT & ISSUE RESOLUTION</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the escalation point for key partnership blockers, ensuring friction points are addressed in collaboration with Sales and Product Leadership teams.</li><li class="leading-relaxed">Provide clarity, documentation, and strategic framing during decision-making moments that involve multiple internal teams and partner dependencies.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">STRATEGIC INITIATIVE PARTICIPATION</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Contribute to shaping Axon’s long-term partnership strategy and to build business development into a true center of excellence.</li><li class="leading-relaxed">Participate in long-range planning, market analysis, and ecosystem mapping efforts to evolve Axon’s partnership strategy over time.</li><li class="leading-relaxed">Support leadership in evaluating new categories of partners or emerging technology trends.</li></ul>---<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Performance Measurement and Reporting</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define success criteria and track progress for enterprise-focused partnerships based on strategic outcomes, integration milestones, and partner engagement health—not just revenue contribution.</li><li class="leading-relaxed">Support leadership in preparing performance updates for executive stakeholders, including dashboards, partner summaries, and strategic initiative scorecards.</li><li class="leading-relaxed">Establish governance cadences (e.g., QBRs, executive syncs) and proactively identify areas for partner or process optimization.</li><li class="leading-relaxed">Contribute to the development of scalable reporting frameworks to improve visibility across the lifecycle of partner engagements—from sourcing through integration and ongoing alignment.</li></ul>---<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8–10+ years of experience in strategic partnerships, business development, corporate strategy, or enterprise-facing technology environments.</li><li class="leading-relaxed">Strong background in structuring and negotiating commercial partnerships, particularly in enterprise SaaS, cloud, or security-related sectors.</li><li class="leading-relaxed">Demonstrated ability to influence cross-functional teams and align stakeholders around shared priorities—without direct reporting lines.</li><li class="leading-relaxed">Proven experience managing complex partner relationships, escalations, or joint initiatives involving multiple internal workstreams.</li><li class="leading-relaxed">Exceptional communication, judgment, and stakeholder management skills.</li><li class="leading-relaxed">Prior knowledge of the public safety industry or connected technologies is highly desirable.</li><li class="leading-relaxed">Strong strategic acumen with the ability to navigate both big-picture thinking and detailed execution.</li><li class="leading-relaxed">Experience working across international markets for a global organization.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Work Location</h4>This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email <a href="mailto:recruitingops@axon.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitingops@axon.com</a>. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes._

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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