Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visitaptiv.com.

Aptive

Program Manager

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The Program Manager is responsible for leading multifunctional teams to ensure a flawless product launch. This role involves meeting all project commitments on schedule, managing high degrees of change, conflict, customer interaction, and crisis management. Key responsibilities include defining project plans, leading cross-functional teams, managing program profitability, controlling execution, and ensuring clear communication within the team and with customers.

Americas Accounting Controller

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Program Manager</h2>We have been designing electrical architectures for more than 100 years and leading the industry in the evolution of vehicle architectures. We like to think of the electrical distribution system as a nervous system, moving power and data throughout a vehicle. High-speed data transmission systems send information from the vehicle’s eyes and ears (sensors) to the brain (computing platforms).We bring our deep experience and systems integration expertise, whether we are building to print or providing full design services of the entire vehicle electrical architecture. We solve our customers’ most challenging problems.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Role</h3>The Program Manager is responsible for leading multifunctional teams to ensure a flawless product launch. He or she ensures all project commitments are met, on schedule, by all departments. A PM manages high degrees of change, conflict, customer interaction and crisis management.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide Project Plan in line with customer and Aptiv requirements: Define project milestones, timeline, and project team.</li><li class="leading-relaxed">Lead cross-functional team for program goals understand and communicate customer requirements to the team.</li><li class="leading-relaxed">Manage program plan that meets internal and customer deliverables.</li><li class="leading-relaxed">Implementing and managing change. Intervening when necessary to ensure project goals are met.</li><li class="leading-relaxed">Assure clear, concise communication within the team and to the customer.</li><li class="leading-relaxed">Lead team to ensure program profitability is at or above Program targets.</li><li class="leading-relaxed">Control program execution and manage deviations to plan, define tasks and action plans to close gaps and control execution and effectiveness of these plans.</li><li class="leading-relaxed">Use program escalation process to elevate issues to ensure program deliverables are met on time, within budget, and within scope.</li><li class="leading-relaxed">Schedule, prepare and conduct project reviews.</li><li class="leading-relaxed">Indicators: Flawless launch metrics (Full PPAP, Full Run @ Rate, Customer complaints, Program Financial Results, etc.), Program documentation and reporting</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Background</h3>Key ingredients for succeeding in this role are your:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to manage ambiguity and make clarity of an incomplete picture in order to provide clear direction to the team.</li><li class="leading-relaxed">Early recognition of issues, have a sense of urgency to finding/implementing countermeasures or solutions.</li><li class="leading-relaxed">Managing team performance through influence.</li><li class="leading-relaxed">Ability to zoom in and out. Comfortable understanding and verifying details of the different functional areas affecting the Program while able to provide executive level summaries to senior management.</li><li class="leading-relaxed">Available to travel domestically and internationally as business needs require (up to 25%).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education and Experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree</li><li class="leading-relaxed">Prior Program Management or Project Management experience.</li><li class="leading-relaxed">Professional experience managing complex supply chains, tooling suppliers and manufacturing.</li><li class="leading-relaxed">Strong Microsoft Office proficiency (Excel, PowerPoint, Project)</li><li class="leading-relaxed">Fluency in English and Spanish</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why join us?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.</li><li class="leading-relaxed">You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.</li><li class="leading-relaxed">You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.</li></ul>Apply today, and together let’s change tomorrow!

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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Partner Support Associate (Customer Support Representative)

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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